Customer Service Manager

*** ******* **.

678-***-**** cell

Stockbridge, GA 30281 (678)

***-**** ****

**********@*****.***

Rhoda Y. Usher

Objective: Seeking a position in a challenging and rewarding environment,

in which I can display my advantageous skills &

experiences.

Experience: Residential Construction Specialties (Norcross, GA)

2007-2008 Payroll / Benefits Administrator

. Process (multi-states) payroll/ changes on ADP PCPW

payroll window system

. Enter new hires and termed employees, new hire orientation,

facilitating new hire paperwork. Process Involuntary

Deductions payments and paperwork

. Prepare weekly/monthly and year-end reports (utilizing

Report Smith)

. Maintain benefit enrollments (medical, dental, life, STD,

LTD, flexible spending accts, Cobra) verifying monthly

premiums

. Other HR related duties: FMLA, OSHA, Workers Comp, EEO,

etc.,

. Closed out payroll, vacation, sick, & servant pay for all

employees at the closing of the company, prepare employees'

separation notes, boxes & shipped all files to storage.

Receptionist

1997-2007 Rooms To Go Furniture (Forest Park, GA)

Office Manager

. Supervise all office personnel and store associates, keep

hourly time for all store personnel, recruiting new

personnel (sales, office, & warehouse)

. Payroll (ADP) weekly, bli-weekly, commissions, e-time,

benefits enrollments

. Conduct daily cash reconciliation, input credit

applications, enter sales orders, returns, & exchanges;

customer service manager

. Direct liaison with corporate office & financial

institutions to assist customers with finance and billing

discrepancies & maintain personnel files,

. Assure that all office procedures are accurately carried

out

1997. U.S. Small Business Administration (Atlanta, GA)

Administrative Assistant (Disaster Division)

. Obligate & deobligate funds for the budget thru the Federal

Financial system; assist with employee traveling &

returning accountable property

. Collateral cashier, log, verify, & proof collateral files,

. Receive and distribute treasury & borrowers checks;

traveler vouchers and travel authorizations, typing

purchase orders & requisitions,, Switchboard operator

. Mailroom supervisor for 2 yrs., Worked in the field

during 5 different disaster

1983-1990 Rhodes, Incorporated (Atlanta, GA)

Accounting Clerk

. Account payable and receivable

. Keying and verifying data entries, invoices, billing and

coding

. Processing checks, vendor correspondences, and payroll

. Alternate switchboard operator

. Telemarketing-contacted preexisting customers directly to

purchase extended warranties & service agreements for

retail items

Education: Rutledge College / Accounting Courses (Atlanta, GA)

Massey Business College / Business & Acct. Courses (Atlanta,

GA)

Gordon High School / Academic Diploma (Decatur, GA)

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