High School Customer Service

Hiael Hernandez

**** ******** ******, ********, **

626-***-**** (cellular)

Skills and Abilities:

• •

Imaging Clerk Retail sales

• •

File and Correspondence Clerk Cashier

• •

Data Entry Teller

• •

Student Services Officer Customer and Public Services

Experience:

Progressive Management Systems West Covina, CA

Correspondence and Imaging Clerk 05/2006 to 03/2011

Composed letters in reply to correspondence regarding credit information, delinquent

accounts, incorrect billing, unsatisfactory services, or information requests, sorted

incoming materials and filed,

Progressive Management System Services West Covina, CA

Data Entry Clerk 11/2005 to 04/2006

Used Progressive Management Systems computer program for data entry on

bankruptcy accounts.

Kaiser- Act 1 Personnel Services Downey, CA

Data Entry Clerk 09/2005 to 11/2005

Used Kaiser's computer program for data entry.

Mulgrew Aircraft Components, Inc. Monrovia, CA

Production Assistant and Clerical Assistant 02/2005 to 07/2005

Recorded and typed production reports for industrial establishment

Monterey Park College Monterey Park, CA

Student Services Officer and Job 01/2003 to 02/2005

Placement Coordinator

Recorded daily attendance, grades and academics for student files. communicated with

proper officials regarding action, assisted Director and presented student orientations,

collected job leads for graduating students and assisted with resume preparation.

Hickory Farms Montebello, CA

Cashier and Sales Associate 11/2004 to 01/2005

Hart Chiropractic Center - Career Partners Rosemead, CA

General Office Clerk 03/2002 to 01/2003

Greeted clients as they walked in to the office and verified medical insurance, and other

general office duties, as assigned.

Oasis Insurance El Monte, CA

Receptionist 06/2001 to 10/2001

Education: Monterey Park College Monterey Park, CA

Computerized Accounting (Certificate) 11/2002

San Gabriel High School San Gabriel, CA

General Studies (Diploma) 1999

Mark Keppel High School Monterey Park, CA

Bank of America Certificate ( ROP) 06/1999 to 08/1999

Bank Teller, Customer Service and General Clerk

San Gabriel High School San Gabriel, CA

Culinary Arts Certificate (ROP) 09/1997 to 06/1998

Food Preparation and Cashier

Mark Keppel High School Monterey Park, CA

Montesorri Child Care Center (Certificate ROP) 12/1997 to 06/1998

Child Care Assistant

References: Available upon request

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