Customer Service Office

J essica Noel Dillon

*** ***** ***** **** **** Danville, CA 94526 209-***-**** *******.*.******@*****.***

PROF I LE

Self motivated individual with solid political science, medical relations and management knowledge, seeking position

w ithin health information technology field. Computer f luent with Microsoft Office Suite, EMDs (Electronic Health

Record), and NextGen software. Broad cultural f luency through extensive t ravels in Europe and the Americas.

Excellent ability to follow direction with a strong follow-through with projects, sales and problem solving.

RE LATED EXPER IENCE

PAI N CARE P HYS IC IANS – AUST I N, TX O CT

2010-APR 2011

Office Coordinator

Extensive utilization of EMD's-electronic health record and medical software suite- to oversee and coordinate the front

office and medical staff of a growing pain care clinic. M anage patient visits, prescriptions, and general office

communication. Implement, support, and t rain staff on software between the main office and subordinate office

locations. Assist office controller and billing department with office finances and banking.

• Oversee office use of electronic health record updates

• Coordinate meetings between pharmaceutical representatives and physicians

• Facilitate partnership planning projects through external and internal marketing projects

• Manage patient records and provide exceptional customer service

• Responsible for updating old marketing and client services material with new copy

PROFESSIONAL EXPER IENCE

SETCO M CORPORAT IO N A PR

2011-JU N 2011

M a rketing Coordinator

Represent and manage the Setcom brand in a confident and knowledgeable manner while directing all business

i nquiries and activities with outside vendors. Create and facilitate social media networks, with an emphasis on search

engine optimization.

• Responsible for directing all incoming business interest

• Assist and develop copy for marketing promotions

• Import all information into online database system, Netsuite

TEXAS COAL I T I O N TO ABOL IS H T H E DEAT H PENALTY – AUST I N, TX

A UG 2009-OCT 2010

I ntern

Worked with the non-governmental organization to spread the abolition movement in Texas establishing relationships

w ith Texas legislature, news publications, and other human r ights organizations. Oversaw event fundraising for the

non-profit organization.

• Research and coordinate 2009 and 2010 annual report

• Maintain online blog and social media platforms (Facebook & Twitter)

• Design comprehensive electronic diagrams of TCADP objectives

EDUCAT ION

Successfully completed official NextGen EMR, EPM and ICS curriculum; certification ready

ST. EDWARD’S U N I V E RS I TY – AUST I N, TX

A UG 2006-MAY 2010

Bachelor of Science Conferred May 2010

Major GPA:3.7 Cumulative GPA: 3.8; Graduated Magna Cum Laude

Major: Political Science; Minor: History; Areas of Concentration: Public Policy, International Relations

I N T ER NAT IO NAL E DUCAT IO N STU D I ES – BARCELONA, SPAI N

J AN 2008-MAY2008

Areas of Concentration: Politics and Media, the European Union

Ext ra Cu r r icular Activities: I ES Ambassador, assisting with the transition to Barcelona for future students;

worked for the University Police Department in the communications department; served as a tutor for English Rhetoric

and Composition courses.

H ONORS/SCHOLARSH IPS

Dean’s List & University Scholar Recipient 2006-2010; Member of Alpha Chi Honors Society and Phi Alpha Theta

Honors Society

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