Customer Service Representative

LISA R MARTINEZ

*** *. ****** ****** *****, CA 719-***-**** *************@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position with a company that will provide opportunities to

utilize my talents and experience, as well as on-going challenges and

educational experiences.

EDUCATION

* Colorado Technical University Colorado

Springs, CO

Bachelor of Science, Business/Marketing 2005

WORK EXPERIENCE

TRACY UNIFIED SCHOOL DISTRICT Tracy, CA

2011 - Present

Food Service Worker

* Prepare meals for students

* Set up and serve foodstuffs at serving lines

* Complete weekly inventory

* Ensure all food is served and stored in compliance with State and

local regulations

BERNIGER, BERG & DIVER, LLC Colorado Springs,

CO

2008 - 2010

Receptionist

* Organize office operations and procedures

* Ensured personnel records and filing system were up to date

* Prepared and entered client records into database

* Maintain and replenish inventory

* Collected and disburse funds from cash accounts, and keep records

of collections and disbursements

CITY OF COLORADO SPRINGS - EMERGENCY SERVICES AGENCY Colorado Springs,

CO

2006 - 2008

Business Administrator

* Coordinate budget preparation and adjustments for Board review and

approval

* Evaluate, order, and pay for administration costs of equipment and

supplies in compliance with ESA Board approved budget

* Prepare and maintain agendas, minutes, correspondence, and reports

necessary for monthly Board meetings

* Coordinate legal issues with ESA Board and attorney pursuant to

Board guidelines

* Work with Contractor to encourage citizen involvement with

Agreement implementation and problem resolution

* Pursue positive community support through Board approved media

presentations

* Develop and maintain website

CITY OF COLORADO SPRINGS - OFFICE OF THE CITY CLERK Colorado

Springs, CO

2000 - 2006

Senior Office Specialist

* Record and distribute meeting minutes for the City Council and

Liquor Board meetings

* Perform administrative duties in the absence of the City Clerk and

the Deputy City Clerk

* Prepare official documents

* Records management

* Records and Information Systems Administrator

* Assist with Municipal Elections

* Issue business licenses

* Information technology liaison

CITY OF COLORADO SPRINGS - OFFICE OF ECONOMIC DEVELOPMENT

Colorado Springs, CO

1999 - 2000

Office Specialist

* Fulfilled responsibilities as the City Development Legislative

Review and Citizen Action liaison

* Recorded and distributed meeting minutes for the City's Rapid

Response Team and Global Strategic Team

* Central contact for Rapid Response Team assignments

* Researched and assembled data for special projects

* Created and updated project spreadsheets and reports

* Prepared memos and letters

* Responsible for department newsletters

* Coordinated meetings for various departments

HOUSEHOLD CREDIT CARD SERVICES, INC.

Salinas, CA

1996 -

1997

Marketing Assistant

* Provided support for long and short-term marketing programs

* Coordinated with vendors/agencies and purchasing to ensure security

of information and scheduling

* Interfaced with operating departments and systems to ensure

communication and maximize customer acceptance

* Attended project task force meetings

* Assured projects were within compliance and legal requirements

* Gathered and assembled data for special assignments as required

Customer Service Representative

1992 - 1996

. Processed billing disputes

. Analyzed cardmember accounts to determine credit eligibility

. Provided training for new employees

. Handled dispute resolution between cardmembers and merchants

. Collected on past due accounts

SOFTWARE EXPERIENCE

Microsoft

. Excel

. Word

. PowerPoint

. Access

. FrontPage

. Outlook

SUMMARY OF SKILLS

1. Proven ability to prioritize tasks and meet deadlines

2. Excellent customer service skills

3. Strong problem solving ability

4. Excellent verbal and written communication skills

5. Positive team player

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