Customer Service Administrative Assistant

Kimberly Malone

Phone: 404-***-**** Email: ********@*****.***

Address: *** **** ***** ( Roswell, GA 30076

Detail-oriented, loyal, and highly motivated professional with 22+ years of

experience and success. Energetic and goal-oriented with an impressive

performance record and a well-rounded background in optimizing internal

support performance. Solid analytical, communication, organizational, team

building, and technical skills. Currently seeking a position which will

effectively utilize all skills, abilities, and areas of expertise as

follows:

Operations Management Business Administration Staff

Administrative Support Event Training/Supervision

Data Management Planning/Coordination Human Resources (HR)

Transcription Report Generation Procedure Development

Client Data Entry/Accuracy

Relations/Retention

Education History

Shorter University Pursuing a degree in Business Administration

Professional Profile

Kuck Immigration Partners, LLC Atlanta, GA

Jul. 2000 - Present

Executive Administrative Assistant, Charles H. Kuck, Esq.

< Accountable for supporting a managing partner with client communications,

calendar scheduling, travel arrangements, expense reports, case division,

and providing lead support for administrative staff.

Charted with writing the procedural handbook, data entry, website data

management, staff training, team building, trial preparation, electronic

brief filing, client data maintenance, and answering phones.

State of Florida, Office of the State Attorney, 17th Judicial Circuit

Atlanta, GA Jul. 1991 - Jul. 2000

Legal Secretary II & III (Nov. 1997 - Jul. 2000)

Supported five supervising attorneys in case intake, pre-filing/filing

procedures, trial preparation, and trial on all DUI Manslaughter cases in

the second-largest judicial circuit in Florida.

Legal Secretary I (Feb. 1993 - Oct. 1997)

Provided support to attorneys in a Felony Trial Division, responsible for

trial preparation and trial duties for an average active case load of 800-

1,100 cases.

Maintained database record of case activity, processed discovery materials,

issued subpoenas, and handled witness coordination.

Clerk IV, Leadworker (May 1992 - Jan. 1993)

< Supervised all functions performed by Clerk IIIs and oversaw five

clerical staff to ensure accuracy, timeliness, and consistent

productivity.

Clerk III (Jul. 1991 - Apr. 1992)

< Handled/sorted incoming mail, processed new felony case file jackets, and

tracked case files.

First Presbyterian Church Pre-School Hollywood, FL May 1989 - May

1991

Teacher's Assistant Afternoon Coordinator

Coordinated activities, developed/implemented curricula, and promoted

social development of children.

Ups & Downs Nanuet, NY Jul. 1988 - May 1989

Store Manager

Oversaw 12 employees while responsible for scheduling, inventory, training,

creative sales, window displays, team building; bookkeeping, store

appearance, customer service, and bank deposits.

Technical Skills

MS Office (Word, Excel, PowerPoint, Access, Outlook), Immigration Tracker,

Timeslips, Internet Research

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