Customer Service Marketing

GINA DONCHEY

* ********** #****, ***** *****, CA 92656 Cell 949-***-****

*********@*****.***

PROFESSIONAL PROFILE

Creative marketing coordinator seeking a challenging career in the marketing field. Experienced in email

marketing/print design, and maintains a high level of professionalism, interpersonal skills and client management.

PROFESSIONAL EXPERIENCE

OCM Bancorp, Tustin, CA January 2011 – May 2011

Marketing Account Coordinator/Residential Loan-Marketing Department (temporary position)

• Responsible for marketing on a daily basis and strategized with the Design and IT Departments to create

daily Facebook and Twitter marketing advertisements

• Managed assigned client relationships on a daily basis and maintained positive lines of communication

via telephone and email communications in order to promote new loan campaigns

• Submitted completed proofs to IT Department/management, made revisions in accordance with the

team’s approval, and submitted revisions to the design department for completion

• Participated in monthly meetings with management to review increases to revenue and discuss

innovative marketing strategies

• Provided solutions to management in order to increase business profitability and ensure an increase to

their monthly database

• Assisted loan team managers with miscellaneous duties as assigned on a daily basis

MURGENT, INC., Santa Ana, CA September 2008 – December 2010

Account Coordinator/Marketing Department

• Managed and coordinated over seventy email marketing clients for medical offices, restaurants, day

spas, and financial service businesses nationwide. (Five accounts out of the seventy were “key accounts”

with ten or more locations)

• Created, reviewed and approved email submissions on a daily basis in accordance with clients specific

needs

• Reviewed and approved email submissions for five to eight team members within the department and

addressed ongoing issues with employees and department managers on a daily/weekly basis

• Cultivated strong relationships with all clients and discussed strategies for monthly email marketing

campaigns

• Managed client relationships on a daily basis and maintained positive lines of communication via

telephone and email in order to promote email marketing campaigns, which included working closely with

the Design, Graphics and IT departments on a daily basis

• Obtained and reviewed all email content with clients on a monthly basis in order to develop email

campaigns

• Submitted completed proofs to clients and made revisions in accordance with the client’s final approval

• Tested all email marketing campaigns and submitted to the Design department for completion

• Provided solutions to clients in order to increase business profitability, brand awareness, and ensure an

increase to their monthly database

• Analyzed email marketing trends throughout the industry and transmitted end of month reports to

management regarding statistics based on the number of customers who opened monthly emails and total

costs per month

• Provided cross-sell opportunities of products and services to new and existing clients

• Established trusted relationships with clients, designers and management

Key Achievements

• Winner of “Amazing Content” contest September 2010

• Employee of the month October 2009

• Account Coordinator of the Year December 2009

LOAN LINE LENDING, Mission Viejo, CA January 2006 – December 2007

Customer Service Representative

• Managed assigned client relationships on a daily basis and maintained positive lines of communication

via telephone and email communications in order to promote new loan campaigns

• Ordered and reviewed credit reports and financial information (including loan-to-value calculations) as part

of borrower’s initial loan application; discussed any derogatory issues with borrowers and lenders

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BEST RATE FUNDING, Santa Ana, CA April 2004 - January 2006

Senior Loan Officer

• Direct loan originations selling loan packages to various lending institutions

• Managed assigned client relationships on a daily basis and maintained positive lines of communication

via telephone and email communications in order to promote new loan campaigns

• Ordered and reviewed credit report and financial documentation (including loan-to-value calculations)

1. WINDSOR CAPITAL MORTGAGE COMPANY, Irvine, CA April 2000 –

April 2004

Administrative Assistant/Mortgage Analyst

Direct residential lending and sales through various brokers and lenders

• Ordered and reviewed credit reports and discussed financial issues with management

• Mailed borrower disclosure notices and various documentation regarding new loan programs

• Assisted the Processing Department with finalizing documents and loan closings

EDUCATION

University of San Francisco

• Internet Marketing Master Certification Program In Progress

Department of Real Estate License, State of CA October 2002 – Current

Orange Coast Community College, Costa Mesa, CA 2000 – 2002

• General Studies

TECHNICAL PROFICIENCY

MS Office 2007 (Word, Excel, Point, Power Point, Outlook)

Photoshop

Illustrator

HTML

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