Customer Service High School

PAMELA N. MUKOKO

**** ****** ******, *********, ** 76014

Cell: 817-***-**** Email: ********@*****.***

SUMMARY:

Results-Oriented Administrative professional with extensive experience in

customer service, office support, accounting and training. Serve as point

person for managers, sales teams, clients and vendors to ensure proper

lines of communication. Maintain excellent written and oral communication

skills, problem resolution abilities and a high level of confidentiality.

.Microsoft Office .Accounts Receivable .Typing 60

wpm

.Customer Service .Loan Processing .10-key

.Executive Travel & Scheduling .Advance Windows .Office Support

QUALIFICATIONS:

Office Administration

. Coordinate and perform a range of staff as well as operational support

activities for the unit; serve as a liaison with other departments and

operating units in the resolution of day-to-day administrative and

operational problems

. Provide administrative/secretarial support for the department/division

such as answering telephones, assisting visitors, and resolving and

referring a range of administrative problems and inquiries

. Operate personal computer to compose and edit correspondence and

memoranda from dictation, verbal direction, and from knowledge of

established department/division policies; prepare, transcribe,

compose, type, edit, and distribute agendas and minutes of meetings

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data for recurring internal reports

. Sort, review, screen and distribute incoming and outgoing mail;

prepare, compose and ensure timely responses to a variety of routine

written inquiries

. Printing, maintenance, and other services

. Prepared management reports and maintained proper records of files

. Responsible for arranging training sessions for the employees

. Prepared innovative strategies and plans to achieve the target as well

as the goals of the organization

Customer Service/Team Lead

. Maintain all client credits and billing issues

. Problem resolution and support with escalated matters

. Ability to manage multiple priorities

. Able to meet deadline and analyze documents

. Book and modify reservations

. Collect and disburse funds on cash accounts

PROFESSIONAL EMPLOYMENT:

Adecco- Bank of America Home Service Specialist Ft. Worth, TX

Argyle Solutions Medical Collections Irving, TX

Hotels.com Team Lead-Customer Associate Arlington, TX

EDUCATION:

University of Phoenix

Coursework: Business Administration

Eastern Hills High School, Ft. Worth, TX

High School Graduate

Contact this candidate