Sales Manager

Dan S. Kocalis

**** *********

Irvine, CA *****

Cell: 949-***-****

E-mail: **********@*******.***

SUMMARY

- Executive management and technical support with over 18 years in

proven training and leadership roles for Fortune 500 and Global 500

companies such as ING, Farmers Insurance, Sprint PCS and most recently

Plumbing and HVAC companies Mike Diamond/George Brazil, Nicodemus

Plumbing of Cypress and Econo Air of Anaheim.

- Business development practices that includes creating and implementing

new sales channels, coop vendor relations, marketing analysis, sales

presentations and specialized training programs

- Special skills in:

Business Development Train The Trainer -

Learning Styles

Excel Pro Forma Business Plans P & L Analysis

Power Point Presentations Customer Service

Relations/ACER

Electronic Learning Platforms Marketing/Coop

Vendor Relations

EXPERIENCE

Econo-Air and Plumbing, Anaheim, California

HVAC, Solar, Electrical and Plumbing Services Contractor

11.09 - 06.10

Operations Manager

- Responsible for business development, Pro Forma Excel modeling,

marketing analysis, advertising and training

- Responsible for business development, marketing, advertising and P & L

of plumbing division that increased monthly revenue from existing

$6000 per month prior to my management in November, 2010 to combined

revenue of $568,000 by June, 2011

- Profit Margins averaging between 35% and 48% per month

NPS, Inc. (Nicodemus Plumbing Service, Cypress, California)

Plumbing Services Contractor

04.09 - 10.09

General Manager

- Responsible for new business start-up through full operational

status

- Developed and launched new corporate image including web site

- Hiring, sales and product training

- Operations management of 5 field techs and 2 office staff.

- Marketing assessment and target advertising of key territories

- Increased revenue to $82,015 per month with a 53% Gross Profit

Margin

Mike Diamond Plumbing, Houston, TX

HVAC, Electrical and Plumbing Services Contractor

06.07 - 05.08

Drain Division Sales Manager

- Responsible for P & L of Drain Division Revenue. Increased revenue

by 8.9% over prior year.

- Responsible for hiring technicians, training platforms, sales

scenarios, role playing and script writing

- Managed technicians from 7 branch locations, trained and

mentored 135 field technicians

- Coordinated weekly training sessions

- Ad-Hoc/Temp local branch manager positions of various branches

as required

- Trainer at the Mike Diamond Learning Center for newly hired

apprentices twice per month

Slab Leak Solutions, San Juan Capistrano, CA

Residential Plumbing Business

01.02-05.07

Owner

- Created innovative residential service warranty business

- Marketing research, business modeling, warranty service company

- Pioneer in Home Warranty Service

Cingular Wireless/SBC

Cellular Wireless Industry

05.01 - 10.01

Account Executive

- Outside Sales Account Executive for various small to medium sized

businesses

- Successful sales figures equating to 40 handset sales per month.

- Some of the best sales training in the industry

- Recognized as an aggressive and organized team player.

Sprint PCS

Cellular Wireless Industry

02.98 - 04.01

Customer Care - Technical Support

- Began my career with Sprint PCS in offline support administration

capacity as a temp to hire and was quickly hired as a permanent

employee in customer care B2B (business to business unit).

- Assisted customers with account activation, features and billing

issues.

- Advanced to lead position in Technical Support Department as a TSR

handling advanced issues with programming, provisioning and network

software trouble tickets.

- Professional Training including ACER Certification. (Achieving

Extraordinary Customer Relations)

- Lots of experience in handling customer escalations

ING

Financial Services Industry

11.95 - 01.98

Regional Pension Consultant

- Authored and Published the 401(K) Pipeline, a monthly newsletter

mailed to over 500 financial brokers containing latest ERISA, 401(K)

sales tips, and performance figures for various 401(k) fund selections

offered through ING.

- Regional Pension Consultant to hundreds of brokers across the United

States.

- Responsible for production of customized presentation packages to

various brokers featuring ReliaStar/ING products and services.

Farmers Insurance

Financial Services Industry

01.87 - 10.95

Insurance Agent

- Property and Casualty and Life and Disability licensed

- Instructed District Manager product training for new recruits

- Supervised out bound call center ex-dating program consisting of 7

telemarketers

- Provided Corporate Training for Farmers Friendly Review program.

- Assisted with policy service on unassigned accounts of retiring agents

Rescue Rooter

Plumbing Services Contractor

06.86 - 12.86

Plumber

- Plumbing service and repair

Torrance Plumbing & Heating

Plumbing Services Contractor

09.84 - 05.86

Plumber

- Plumbing service and repair

EDUCATION

High School Diploma

Torrance High School

Mount San Antonio College - 1984

Courses:

Field Hydraulics

Fire Prevention and Suppression

Dress for Success

TRAINING

IHACI Air Conditioning CA Property and

And Heat Pump 2009 Casualty Lic

IHACI Gas Heating 2009 CA Life and Disability

OSHA Construction Safety Lic

and Health 401(k) Training

CA Contractors Lic Law Retirement Planning

C-36 Contractor Lic Estate Planning 1

Wardflex Certified Estate Planning 2

Navien Training Universal Life

Certified Richard Ponce Insurance

- Instructor Medical Insurance

Train the Trainer Medicare

ACER / AMA Certified Long-term Care

P & C and OL& T

Office Skills

Dream Weaver/HTML

Web Design

Microsoft Office

Excel

Power Point

Word

Unix

Act

Computer Repair/Network

Contact this candidate