Customer Service Manager

Noora Chahine

#** *** **-****** **, Medinah Riyadiyah ? Amman, Jordan ? +962 (0-77-747-****

? *****.*******@*****.***

Summary

An enthusiastic and highly responsible individual who is committed to doing

the best job possible and takes great satisfaction in her work. Communicates

well on all levels and demonstrates great technical and problem solving

skills.

Skills and Achievements

Promoted to position of MANAGER of the CUSTOMER SERVICES department after

proving to be responsible, committed, hard-working and willing to take the

lead.

Successfully TRAINED new staff members and fast-tracked them towards becoming

independent workers with little need of supervision.

CREATED training programs for students of the educational institute and

presented them in a live classroom.

Employment

SunniPath Academy - Manager (Promoted) Aug, 2010 - Present

Reporting directly to the Dean of Academy

Manages and supervises the entire customer services department.

Creates policies and sets standards.

Creates training programs and implements them in accordance with policies and

standards.

Consults with senior management on all major changes and policies affecting

other departments.

Works with other departments to implement new technologies and expand current

infrastructure.

SunniPath Academy - Help Desk Analyst Aug, 2008- Aug, 2010

Provided 1st and 2nd level support to all students of the institute.

Escalated 3rd level support issues to the correct department.

Resolved frequent audio/video issues for all recordings of live classes.

Set goals for the Help Desk and ensured they were met in the required time

line.

Majid Leather - Cashier/Customer Service Representative Dec, 2001 - Jan, 2008

Dealt with all customer service issues in person and by phone.

Manned the cashier desk and handled all daily transactions.

Education

Portland Community College 2003 - 2008

Associates of Arts - General Education

Interests

All things computer related, reading and traveling.

References

Available upon request.

Contact this candidate