Manager Project
Resume:
Courtney R. Taylor
Austin, TX 78730
Email: *********@*****.***
SUMMARY
. Results-driven, customer-facing product and project
management professional with proven track record of
increasing productivity, quality, and customer
satisfaction for both international and domestic
customers
. Creative thinker and analytical problem-solver with
demonstrated ability to add value to projects from
planning through execution/completion in fast-paced,
time-sensitive environments
. Exceptional interpersonal communicator who effectively
interacts with clients and all levels of management to
ensure there are no surprises
. Superior documentation of business, technical and
training requirements
COMPUTER SKILLS
. Operating Systems: Windows (9x / 2000 / 2003 / XP /
Vista / Windows 7)
. Databases: MS Access, SQL Server 2000, Oracle 8i
. Programming Languages: C, C++, Visual Basic (VB), HTML,
ASP, XML
. Project Management Tools: Microsoft Project, Microsoft
Visio, Microsoft Office 2003 and 2007
. Content Management Tools: Microsoft Content Management
Systems, Dreamweaver, Contribute CS3, Adobe Photoshop
. Other Software: BRIO Reports, Business Objects Reports,
Google Analytics, Team Foundation Server, Rally
. Software Methodologies: Agile SCRUM, Waterfall
EDUCATION Florida State University, Tallahassee, FL
BS in Management Information Systems, April 2000
EXPERIENCE
Nov. 2009 - Present UniMed Direct, Austin, TX
Product Manager, ReviewStat Solutions (November 2009 -
Present)
. Led discussions with stakeholders to identify their
innovation stories to include in the Product Backlog
. Prioritized the Product Backlog to ensure each Sprint
contained the highest valued stories and defects
. Participated in estimating effort points for stories and
defects in the Product backlog
. Participated in SCRUM meetings as the Product Owner
ensuring the Sprint backlog was on target to meet
deadlines and managed changing requirements to ensure
they did not impact the current sprint
. Supervised a team of Business Analysts and QA testers
. Controlled the RS Help inbox of support items from end
users to ensure each request was answered and addressed
in a timely manner
. Developed help documentation to support the ReviewStat
application for end users
. Assisted in sales presentations and client training for
ReviewStat
. Created process to follow for logging stories and
defects in Rally/TFS for accurate reporting
. Provided monthly management reports indicating items
such as % of Defects/Stories completed out of the total
backlog, number of RS Help issues reported/resolved
Nov. 2003 - Mar. 2009 KPI Consulting, Round Rock, TX
Project Manager (June 2006 - March 2009)
. Accountable for successful completion of more than 50
business improvement projects for the Cell Phone
Manufacturer and ISP industry, with project time lines
ranging from 60-90 days for design, implementation, and
delivery
. Achieved a high degree of customer satisfaction by
driving regular communication with customers, thereby
enabling them to realize achievable development plans,
schedules, and project outcomes
. Managed a variety of on-time and on-budget projects that
increased client revenue and web traffic for two
industry leading customers
. Led discussions between our developers and the
customers' teams to identify issues, assign priorities
and deliver resolutions
. Organized quarterly operations review meetings with the
customers' teams, including executive management teams
to manage expectations and communicate progress
. Managed multiple projects consecutively between two
clients
. Leveraged technology such as WebEx and conference calls
to shorten the time required to gather project
requirements from geographically dispersed stakeholders
and end users
. Documented and revised Project Proposals, Statements of
Work, Hosting and Maintenance Contracts, etc. to ensure
expectation levels and understanding both on the part of
the client as well as that of my employer and team
. Facilitated discussions between client end users, the
development team, and the testing team to achieve
deadline, functionality and cost milestones
. Collaborated with Technical Architects on data modeling
and architecture design for these types of functional
modules designed for developer platforms:
o Registration
o E-commerce
o Knowledge Base
o Community Forums
o Application Catalog
o Service Requests
. Identified gaps in business processes associated with
existing functional modules to enable clients to achieve
a better user experience through increased productivity
. Delivered value-based demos, training, and presentations
of new functionality to end users that shortened their
learning curve while improving uptake and productivity
. Provided accountable leadership to client web-site
production teams, including budget control, project
plans using MS Project, status reporting, project metric
reports, client/project team coordination, and quality
assurance that ensured on-time, on-budget, high quality
projects
. Supported clients with content-design recommendations
and support based on industry expertise
. Also performed the following Business Analyst duties:
o Documented and revised Functional Requirements and
Use Cases
o Documented reporting requirements for the DBA to
implement in the Business Objects reporting tool
Quality Assurance Manager (Contractor from Nov. 2003 - Mar.
2004; Full-Time Employee from Mar. 2004 - June 2006)
. Analyzed business and functional requirements to design
test cases for all clients to use during UAT testing
. Developed and executed test cases, produced bug reports,
created business process suggestion reports, system test
logs, and test results reports to facilitate resolution
of bugs and problem areas
. Ensured client quality standards were met through
comprehensive test plans and cases
. Partnered with my development team to correct bugs and
resolve deficiencies identified through testing results
. Managed various types of testing, such as functional,
regression, user acceptance, and integration testing
. Accountable for all aspects of the testing program
Oct. 2000 - July 2002 CGI, Inc., Clearwater, FL (formerly IMRGlobal)
Worked as a Database Administrator/Applications
Administrator and as an Application Component Developer,
performing specific duties as outlined below:
Database Administration/Support (Dec. 2001 - July 2002)
Project: GIOS - Global Insurance Open Solution
. Assisted in designing the US layer over an existing core
framework that was developed in Bristol, England using
Oracle 8i
. Implemented new database objects for the US layer using
SQL and DBA Studio
. Implemented procedures for handling database change
requests
. Implemented procedures for migration of objects during
the testing phase
. Monitored the backup jobs of all environments
. Designed the source control system using Oracle
Repository
. Created entity relationship diagrams of the US layer
using Oracle Designer
. Applied updates and patches to the Oracle Applications
Application Component Developer (Oct. 2000 - Dec. 2001)
Includes development of a customized insurance solution
system for a company in Paris, France, Apr - June 2001
. Developed framework components for the domains: Policy,
Product, and Marketing
. Mapped the application to an Oracle database for testing
. Developed framework components for the insurance market
. Worked with object-oriented technology using GOLD
. Developed classes and models using WAM, a proprietary
RDBMS development tool
. Developed a prototype for an online auto insurance quote
. Designed and implemented the insurance forms domain
. Mapped the insurance solution to an Oracle 8i database
. Performed testing and quality assurance on all software
1998 - 2000 Full time student at Florida State University, graduating
in 2000.
1993 - May 1998 Worked at various jobs to earn tuition money, while
attending college part time.
. As Office Manager of a cable company in Tallahassee: had
responsibility for accounts payable and accounts
receivable.
. As File Clerk for a law firm in Tallahassee: maintained
client files and delivered documents to the State and
the County courthouse.
. As Customer-Service team leader for a communications
company in Tallahassee: trained new employees and
prepared product documentation for new customers.
. As Office Manager for a cable system company in Tampa:
assisted the controller with A/R and A/P accounts,
developed the training program for new employees, and
supervised training of new employees.
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