Human Resources Management

I VO N N E B ROW N

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D I R E C T O R O F H U M A N R E S O U RC E S

Extensive background upper management level human resources. Experience includes employee

relations, recruitment, legal compliance, policy and procedure management and implementation.

Coordinated all performance management practices, including but not limited to, goal setting,

compensation, disciplinary actions, terminations and performance reviews. Develop salary and

compensation programs for all positions. Administer company’s employee benefits programs and

direct annual open enrollment process; conduct employee benefits meetings and act as point of

contact for all benefits questions. Act of point contact for all employee relation related business.

Extensive background in management training, including experience in on sight training of

HIPPA, termination, employee relations, coaching and sexual harassment. Training also includes

mediation recruitment and retentions, staff development, conflict resolution, benefits and

compensation. HR records management, HR policies development and legal compliance.

Development of manuals, including corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Performance Management

Mediation & Advocacy Benefits Administration Organizational Development

HRIS Technologies HR Program/Project Management HR Policies & Procedures

Professional Experience

SPRECIALTY RENTAL TOOLS & SUPPLY (OIL STATES iNTERNATIONAL) Alvin, TX 2004 to

Present

STS provides rental equipment across a number of product lines to all of the major and independent

operations and service providers, including Wireline, Production Services, Gravel Pack, Thru Tubing

Performance Fluids and Frac Stac equipment. The HR department currently supports over 700

employees.

Director of Human Resources

As Director of Human Resources, report directly to the president of the company. Perform and supervise

all human resources functions, including employee relations, benefits, recruitment, compensation, policy

and procedure management and implementation, job descriptions, terminations, performance reviews

and management training. Provide HR support to operations leaders and business partners in the field

and office branches.

Structured and implemented programs and policies in the areas of training, compensation structures,

benefits packages, incentives and new employee orientation.

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Created an atmosphere that fostered success and an environment conducive to positive dialogue across

the organization. Atmosphere created a high retention rate in a business that is well known for high

turnover.

Brought workers’ compensation program into full compliance. Trained managers and associates on

procedures to follow in case of injury.

Wrote and created policy and procedure manual for STS. Wrote employee manual covering issues

including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Managed and trained management on formal performance review program.

Revised job descriptions across all levels. Constructed an accurate picture of the duties and skills

required for each position based on research of our company and its competitors.

Professional Experience (continued)

US Physical therapy Houston, TX Feb 2002 June 2004

USPh HR department served over 300 physical therapy facilities across the country. Offering

professional physical therapy to the public.

HR Manager

Managed the HR department for USPh, which served 1,700+ employees within 35 states and totaled 300 facilities.

Managed a team of HR professionals that successfully excelled in customer service and became fully cross trained to

handle all HR related functions. Responsible for driving the execution of HR initiatives in the areas of organizational

effectiveness, staffing, performance management, employment practices, and benefits.

Developed and managed the recruiting process by implementing an automated requisition tracking

program.

Developed and conducted New Hire Orientation process, as well as training program.

Developed and maintained job descriptions and requirements for all positions.

Developed and conducted performance evaluations in conjunction with job responsibilities and annual

increases.

Coached partners on resolving employee relations issues and conflict resolution.

Manage health and welfare plan renewals and all benefit reviews.

Consulted on the design of all health and welfare plans. Special emphasis on management of third party

network management vendor.

Plan administrator for the 401 (k) savings plan/ coordination of annual audit and 5500 and discrimination

testing.

ENRON Houston, TX August 2000 December 2001

Enron was a world leader in energy trading and created a very high profile business for the time of its

existence.

Human Resources Representative

Partner with management and employees to communicate HR policies and practices, procedures,

laws, and standards. Acted as primary contact for managers and employees on all employee relation’s

issues. Provided corrective action assistance and coaching.

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Phone: 713-***-**** Page 3

Recommended training needs and suggested training and development programs.

Conducted New Hire Orientations, facilitated relocations, and exit interviews.

Worked with management, employees and law departments on conflict resolution issues.

Conducted the mid year and year end performance evaluation.

FRIEDKIN BUSINESS SERV./ GULF STATE TOYOTA Houston,TX June 2000 August 2000

Contract Benefits Consultant/ 401 (k) Project Management

Managed 401 (k) vendor relationships on a daily basis to enhance communications and increase

enrollment participation.

Day to day processes such as transferring funds on a weekly basis, processing rollovers, loan requests,

and hardship withdrawals.

Auditing employee’s contributions in conjunction with the plan.

Assisted with the annual audit.

SC GROUP – El Paso, TX January 1998 December 1999

Sr. Benefits Representation

Responsible for the day to day management of all company benefits for two affiliated companies.

Consulted in the restricting and plan design of medical benefits and 401 (k) vendor selection.

Transitioned all aspects of the benefits plan from shared services to the newly reconstructed corporate

office.

Administered the group health insurance plan and managed PPO, POS, dental and vision plan.

401 (k) savings plan: managed three qualified plans with combined assets of over $20 million.

Executive non qualified savings plan (NSP) for all HCE’s: prepared reports annually to determine

eligibility and enrollment communication.

Corporate Recruiter

Responsible for the recruitment of Accounting, Finance and it professionals for SC Group and four of

the affiliated companies.

Professional level hiring cycle 1 to 3 months (average openings 25 30

Developed job descriptions and staffing plans while recruiting for all positions.

Coordinated college recruiting programs.

Analyzed turnover ratios and made recommendations for retention.

GC SERVICES El Paso, TX April 1997 January 1998

Human Resources Recruiter

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Phone: 713-***-**** Page 4

Responsible for the recruitment of Accounting, Finance and it professionals for SC Group and four of

the affiliated companies.

Professional level hiring cycle 1 to 3 months (average openings 25 30

Developed job descriptions and staffing plans while recruiting for all positions.

Coordinated college recruiting programs.

Analyzed turnover ratios and made recommendations for retention

Knowledge of affirmative action, EEO standards, state, local and federal laws.

Education

the university of texas at el paso El Paso, TX

Bachelor of Arts (BA) English /American Lit major, Minor in Spanish 1995

Affiliations:

Society for Human Resource Management (SHRM)

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