Customer Service Manager

Edward Henry L. Ongaigui

** ***** **., ***. ***, San Francisco, CA, 94107 . Phone: 415-***-**** . E-

mail: **.********@*****.***

Areas of Expertise Programs Languages Strengths

Market Research MS Excel English Flexibility

Customer MS Power Point Chinese Attention to

Relationship (Mandarin) Detail

Marketing Strategy Adobe Photoshop Tagalog Interpersonal

(Filipino) Skills

Search Engine MS Word Multi-Tasking

Marketing SAP

Entrepbuff.com 2009-

2010

COMMUNITY RELATIONS ASSOCIATE

. Guided EntrepBuff.com to win the Best Videocast Blog in the 2009

Philippine Blog Awards.

. Handled the online community of the site that included building and

keeping relationships with other bloggers and followers of the blog

around the Philippines.

. Increased subscribers and followers instantly by doing different

promotions and come-ons thru e-mail, text, Facebook, Twitter, Plurk and

other social media tools by more than 100%.

Rizal Commercial Banking Corporation (Savings Bank)

2010

INTERN / TRAINEE

. Trained and experienced the credit cycle, this included corporate

planning, credit investigation, appraisal (auto and housing), marketing

(loan officer) and collection.

. Experienced both in-house and field work that definitely helped me

understand the cycle.

. Learned how to handle different customers' complaints and issues in the

collection department while also learned how to deal with clients who

want to loan.

Notebukas Notebooks

2008-2010

SCHOOL PARTNERSHIPS AND SALES ACCOUNT MANAGER

. Coined the word Notebukas, which comes from Notebook and Bukas that can

mean either to open (a book) or tomorrow. "Open the Notebook or The

Notebook for your future."

. Spearheaded the project of partnering with different companies to sponsor

the notebooks. Those notebooks would be given for free to public high

school students.

. Created partnerships with all underprivileged public high schools (18) in

Mandaluyong City.

Deutsche Bank (Deutsche Knowledge Services)

2006-2007

ACCOUNT MANAGER / EXECUTIVE - ERIS (EXPENSE AND REVENUE SERVICES)

. Selected as part of the first ever fresh graduates program that got

trained for two months in fields that ranged from customer service,

negotiation, MS Excel up to foreign exchange.

. Managed a team of 4 people in accounts for both Deutsche Bank Vietnam and

Sri Lanka.

. Applied in actual practice client-customer management by ensuring expense

reports and cost allocations reports in a timely manner while using SAP.

. Reconciled complicated accounts to make sure that every account is booked

correctly.

. Improved the whole process by two days, which made Deutsche Bank officers

very happy.

BEIJING LANGUAGE AND CULTURE UNIVERSITY, Beijing, China

2005-2006

Chinese Language Studies Diploma, 2006

DE LA SALLE UNIVERSITY, Taft, Manila, Philippines

2001-2004

Bachelor of Science in Commerce Degree in Marketing Management

Diploma, October 2004 - Silver Medal for Outstanding Thesis

EDUCATION

EXPERIENCE

KEY COMPETENCIES

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