Customer Service Manager
Resume:
Stacey Silverman
Scottsdale, Arizona 85257
Objective To obtain a position where my mortgage processing and computer
skills can be utilized further myself in a long- term career.
Education High School Graduate and United States Navy
Skills * Microsoft Word *Office Procedures *QuickBooks * Calyx System *
LIS
October 2009 -April 2011
Wells Fargo Home Mortgage Tempe, AZ Mortgage Processor
Responsibilities included: Managing pipeline of one hundred loans or
more,completeing compliance check list on every file for closing and docs,
keeping the loan officers and the borrowers updated on the loan status. Updating
loan notes for the color of the day. Working on 3 step, Harp, FHA, VHA, new
construction and conventional loans Clearing all loan conditions for the loans to
close in a timely manner. Ensuring that the loans were compliant per banking
laws. Keeping up with required training by Wells Fargo and Respa guidelines on
all types of loans. Completed all fraud and compliance course for Wells Fargo.
August 2008 - August 2009
Coconuts Toms River, New Jersey. 2nd Assistant manager
Responsibilities included: Customer service, associate training and development.
Maintaining and adhering to all company policies and procedures. Merchandising
and setting up sale changes, verifying large shipment and transfers. Controlling
inventory and all phases of back office procedures. Recieved a 100% for
customer service in the store.
September 2007 - July 2008
Fresh Start Group Toms River, New Jersey Office Manager
Responsibilities included: Opening and closing office, phones, filing, accounts
payable and receivable, payroll and balancing daily batch reports. Screening
customer calls and assisting. Building dealers files and websites.
March 2006 - August 2007
Allied Home Mortgage Brick, New Jersey Office Manage
Responsibilities included: Uploading applications for the branch manager and the
four loan officers processing loans with different banks,worked on fha,va,
conventional and option arm loans, Compliance on all files. Human resources
and payroll for all branch employees. Accounts receivable mail merge data base
Basic office procedures
References Available upon request
Contact this candidate