Customer Service Administrative Assistant

BRENDA SUE LUKE

*** ***** ****** ******, #***, Seattle, WA 98104 206-***-**** *******@*****.***

ADMINISTRATIVE ASSISTANT

Began career as a secretary for the Forest Service and Air Force.

Mature professional with 15 years of experience

in small- and large-scale, fast-paced production environments.

Excellent experience working with customers.

Superior communication and presentation abilities.

Strong customer service focus.

Professional and Reliable Strong at Multi-tasking Team-Oriented

Word and Excel Expert Fast Learner who is able Detail Orientation

to take direction

CAREER HIGHLIGHTS

Recognition for consistently producing exemplary work (NASA and NPI).

Final production editing of award-winning proposals worth millions (Boeing).

Edit of training materials for 10,000+ federal employees annually (NPI).

Accolade for producing first NASA Style Guide.

Customization of technical content to meet specific requirements of journals and other

venues for research government agencies (NASA, Livermore, others upon request).

Successful in cross-functional teams, working with subject-matter experts to develop

instructional material.

PARTIAL WORK HISTORY

11.2009–

NPI, Inc., Edmonds, WA Technical Editor

06.2011

Aquent, Inc., Seattle (Microsoft Content Writer 03.2009–

vendor) (contract) 05.2009

DOE, Lawrence Livermore Senior Technical 01.2005–

National Lab Editor 12.2005

01.1996–

The Boeing Company Writer-Editor

08.2000

Senior Technical Six-month

AT&T Wireless, Kirkland, WA

Editor contract

NASA Dryden Flight Research Senior Technical Served nine

Center Editor years

(Secretarial experience by

request)

TECHNICAL REPERTOIRE

Programs: MS Office Suite (Word expert), Adobe Acrobat, Visio, Sharepoint, CMS, others

Creative: HTML, Dreamweaver, MS FrontPage, Paint, Illustrator, others

Operating Systems: Windows NT/XP/2000/VISTA/7, Mac OSX, Unix

EDUCATION

Graduate level courses in Technical Communication, Mercer University, Atlanta, GA, 1999

Bachelor of Arts, Communication Arts (Honors), University of West Florida, Pensacola, FL

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