Customer Service Sales

IFUNG GOISET

*** *. **** **. *** Pedro, CA *****

Phone:424-***-****, Email:*******@*****.***

SUMMARY OF QUALIFICATIONS

o Diligent, detail-oriented individual knowledgeable of all office

functions, with a solid background in the hospitality field.

o Excels at multi-tasking in a fast-paced environment, completing

projects within time and budget constraints.

o Superior telephone, customer service, and computer skills with

proficiency in MS Office.

o Persuasive speaker with strong skills; can handle both small and large

groups engaged in learning.

o Consistently accurate in matters of details and facts.

o Use active listening to get to the root of any question or concern.

o Talented problem solver, resourceful in investigating issues,

generating possible options, and selecting and implementing workable

solutions.

EDUCATION

Bachelor of Arts in English Literature, 2001

Petra Christian University, Surabaya, Indonesia

WORK AND RELATED EXPERIENCES

06/10- English Teacher (College Students) & All Subjects Tutor

(Primary -

06/11 High School)

International Business Management and Technology, Surabaya. Indonesia

- As a Subjects Tutor, helping the students with their school

homework and ensure them to improve with the subjects that the

students have difficulty with at the school. The four major

subjects that normally dealt with are English, Math, Social

Studies and Science.

- As an English Teacher: Working with the four major points with

the students to improve their ESL skills. The four major points

are including Reading, Speaking, Listening, and Grammar.

06/10- Substitute Teacher

06/11 Maple Leaf School, Surabaya, Indonesia

- Providing instruction, managing the classroom environment, and

promoting student learning in the absence of the regular

classroom teacher.

- Implement teacher lesson plans.

- Assign student class work and homework.

- Maintain classroom control and discipline.

09/07- Volunteer Teacher at Children's Ministry

08/09 Rolling Hills Covenant Church, Rolling Hills Estates, CA

- Warmly greet children when arriving and help to sign them in and

get their name tags on.

- Ensure the Bible lesson is prepared and presented each week

(with or without another team member) in an interesting and

creative way

- Attend to children needs while the parents are at the service.

09/07- Nursery Paid Worker

08/09 Rolling Hills Covenant Church, Rolling Hills Estates, CA

- Warmly greet children when arriving and help to sign them in and

get their name tags on.

- Ensure the lesson and craft are prepared and presented (with or

without another team member) in an interesting and creative way

- Attend to children needs while the parents are at the program.

05/05- At Your Service Supervisor

10/08 Los Angeles Airport Marriott, Los Angeles, CA

- Enforce "one stop shop" proactive service concept to each and

every associates in contact with the guests through the

telephone.

- Provide tools and training for the associates to be able to

handle every guest' requests and complaints within timely

manner.

- Execute the SGI program in daily basis which related to pre-

arrival planning for Marriott Rewards Elite members.

- Training new-hire for AYS and provide guidance and support for

all the associates.

- Responsible for account payable for the department.

- Responsible for scheduling based on the weekly forecast provided

by the revenue management.

04/02- Front Desk Supervisor

05/05 Manhattan Beach Marriott, Manhattan Beach, CA

- Handle guest registration, guest check-ins/check-outs in

accordance with hotel credit/cash handling policies in an

efficient and friendly manner.

- Resolve customer complaints; assist customers in all inquiries

in connection with hotel services, in-house events, directions,

local attractions, check cashing, safety boxes, etc.

- Walk customers in a professional and courteous manner according

to procedures.

- Assist sales department with the incoming events/groups in

relation with rooms' blocked and pleasant welcome upon arrival.

- Training new-hire for front desk and assist associates with any

inquiries.

- Responsible for account payable for the department.

- In charge of scheduling for front desk, bellmen, concierge

lounge and the front office supervisors based on the weekly

forecast provided by the revenue management.

09/2000- Assistant Director

10/01 Fortune Channel Investment, Surabaya, Indonesia

- Managed the office and the staff.

- Followed up client status.

- Made a daily report about the office activities.

- Interfaced with the company lawyers about the business.

- Lead the junior consultants in developing their sales skill and

product knowledge.

- Implemented monthly training, daily meetings, weekly discussion

forum, and weekly reports to achieve the above.

- Translating the Investment guidance from English to Bahasa

Indonesia, both of associates and Investors.

- Become a mediator between the Director and Associates on a daily

basis.

Contact this candidate