Analyst Technical Support

Stacey L. Will

*** * **** **, *** York, NY ****1

347-***-****; ***********@*******.***

EpicCare Ambulatory Application Analyst

A results-driven problem solver who focuses on the overall picture to

ascertain strategic direction. Versatile, encompassing 10 years of

Professional Experience with skills and qualifications in the areas of

software and hardware analysis, technical support and customer relations.

Experience

. NYU Langone Medical Center - New York, NY

Sr. Application Analyst: October 2010-present

- Perform clinic observations to assist in gap analysis.

- Within a team effort, built the Orthopaedic and OB/GYN specialties,

including configurations within the following masterfiles: Department

(DEP), Procedure (EAP), Profile (LPR), User Records (EMP), Preference Lists

(LPF), In Basket Registries (HIP), Reports & Print Groups (HRX/LPG).

- Create test scripts using Quality Center.

- Organize data collection and build tracker using Sharepoint.

- Troubleshoot and fix issues.

. UVa Medical Center - Charlottesville, VA

Application Analyst III: August 2009-October 2010

Big Bang Ambulatory Go-Live occurred in September 2010

- Selected as lead analyst for all Ambulatory Pediatric Clinics.

- Organized recurring meetings with Clinic Medical Directors, Managers

and content experts to review project timeline and progress.

- Performed clinic observations to assist in gap analysis.

- Responsible for Pediatric and Therapies build, including

configurations within the following masterfiles: Department (DEP),

Procedure (EAP), Profile (LPR), User Records (EMP), Preference Lists

(LPF), In Basket Registries (HIP), Referral Reports (HRX) as well as

SmartTexts, SmartSets, etc.

. Carilion Clinic - Roanoke, VA

Application Analyst II: July 2008-August 2009

- Selected as lead for PQRI project and co-lead for RxHub project.

- Responsible for new department build, including configurations within

the following masterfiles: Department (DEP), Procedure (EAP), Profile

(LPR), User Records (EMP), Preference Lists (LPF), In Basket

Registries (HIP) as well as Flowsheets, SmartSets, etc.

- Provide 24 hour, rotating, on-call support.

- Chosen to attend the 2008 Epic User Group Meeting

Implementation Analyst: January 2008-July 2008

- Developed documentation for Epic workflows.

- Performed gap analysis after analyzing clinics' pre-Epic workflows

- Orchestrated testing sessions; ensured successful routing through

interfaces to endpoints.

- Provided on-site customer support during go-lives.

. Vonage Holdings, Corp. - Holmdel, NJ

Technical Support Engineer: January 2007-June 2007

- Provided Tier 2 Technical Support to Vonage customers.

- Incorporated knowledge of TCP/IP networks and logic to install and

troubleshoot VOIP

- Recognized for clear and patient verbal communication.

- Quickly learned proprietary software to document my work

. Indigo Night Graphics - Charlottesville, VA

Production Support/Office Manager: November 2003-January 2007

- Assisted in hardware and software maintenance and configuration.

- Demonstrated ability to manage File Maker database.

- Created, framed and shipped graphics on a precise time schedule.

- Used proficient communication skills to speak with customers

Education

. EpicCare Ambulatory Certified - December 2010

. MyChart Certified - August 2010

. EpicCare Ambulatory Proficiency - May 2009

. Albuquerque Technical Vocational Institute - May 2000

Graduated with AA in Liberal Arts and Certificate in Computing Technologies

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