Customer Service Manager

Wendy Miller

*** *** ****** *** *

Lyndhurst, NJ 07071

Tel: 201-***-****

Employment: Electrochem Solutions, a subsidiary of Greatbatch Ltd.:

Manufacture of battery cells expanded their line with the purchase of EAC

in November, 2007. EAC: Manufactures of custom designed battery packs that

meet the unique needs of a customer's application. The company designed

packs for the health field as well as the military, Teterboro, NJ

November 2007-December 2009 (Electrochem Solutions)

November 2005-November 2007 (EAC)

Purchasing Materials Manger Assistant

> Expedite product from US vendors to receive in a timely fashion.

> Entry of sales & purchase orders for our China facility.

> Responsible to coordinate of material to ship to China facility

to assemble product to return

to the United States.

> Coordinated documents to broker on incoming & out going

shipments.

> Spreadsheets in Excel for tracking of product, inventory, &

pricing.

> Backup for Receptionist

Employment: Hot Sox Co. -- Distribution of socks manufactured overseas,

Secaucus, NJ

2002-2004 April

Import Manager's Assistant

> Confirming shipments weekly with the mills shipping in a timely

manner and approve how they are shipped via boat or airfreight.

> Confirming shipments with freight forwarders to coordinate via

boat LCL, containers, head loads, and air freight

> Coordinate documents to broker and liaison between the freight

carriers from the port to the warehouse.

> Responsible for computer entry of purchase mill orders incoming

entries and receiving dates, also customs entry.

> Back up to Allocator when out.

Employment: Truecraft Tools-Japanese Import & Export Distribution Co.

Somerset, NJ

1982-2000

Purchasing Agent with over five years experience in packaging

materials and custom displays needed in shipping hand tools and two years

purchasing hand tools from domestic vendors. Responsible for item master

maintenance and average cost in mainframe AS400 computer system. Strong in

monthly inventory analysis for control of production scheduling.

Knowledgeable of AS400 computer system.

Assistant Purchasing & Production Manager

> Purchased drill bits, hex keys, pry bars, chisels, punches,

torque wrenches, pullers, screwdriver handles, and blades from

domestic vendors for production of final product.

> Procurement of packaging from skin carding, blister packaging,

clamshells, insert cards, labels, vinyl pouches, blow molded

cases, metal boxes, shelf boxes, and custom wall displays.

> Utilized vendors in thermoforming, injection molding, extrusion,

and blow molding plastics, as well as metal fabrication and

paperboard vendors.

> Researched suppliers for specialty items for price, design, and

availability and negotiated for price, printing plates, cutting

dies, and delivery.

> Worked closely with the Marketing Department to present their

ideas in an economic and timely fashion.

Production Assistant

> Entered; followed up, receiving, cost adjustment and filing of

purchase and production orders. Liaison between the office and

warehouse to coordinate production of inventory and to trouble

shoot problems that might arise. Also required to check on

shipping in a timely fashion utilizing the AS400 system.

Customer Service

> Back-up for Customer Service, taking phone orders, entering

orders into the AS400 system, along with issuing credit & debit

memos to customers. Also responsible for competitors' inventory

stock lifts bought and sold.

Education: Rutherford High School

Purchasing Negotiations Courses

Solartech Computer Training Center - Microsoft Office

Suite 2000

Contact this candidate