Customer Service Administrative Assistant

Samantha Pepas

**** ******** ****, ******, ** ***45 832-***-**** ********.******@*****.***

OBJECT IVE

College graduate with an accelerated degree in Political Science seeking fun but challenging job

opportunity. I am a determined and creative individual seeking employment that expands horizons

and provides rewarding experience.

SUM MARY OF QUAL I F ICAT IONS

Type 72 wpm, 10 key by touch

Strong working knowledge of M icrosoft Office; particularly Excel, Word and Outlook

Demonstrated self motivation and ability to learn quickly

Pro-active leader and communicator that utilizes t ime management

EXPER IENCE

Cashier Feb 2007 - July 2007

M ainstreet Crossing, Tomball, Texas

Taking and filling customer orders, cash handling, reconciling drawer at end of shift, aiding with

i nventory, closing and cleaning.

Administrative Assistant June 2010-Feb 2011

Professional Civil Process of Texas, Inc. (PCP)

I was responsible for meeting the administrative needs of the entire Executive Staff of PCP and

reported directly to Vice President. Responsibilities were sporadic and project-based with some

reoccurring monthly tasks. Duties included filing, scanning, calendar management and creation

of mailings, heavy proof reading, chart and slideshow presentation creation. I was moved to

Customer Service Representative because of the institutional knowledge I had gained.

C ustomer Service Representative March 2011-June 2011

Professional Civil Process of Texas, Inc. (PCP)

Answered phones, gave quotes, monitored papers and ensured timeframes were being met. I often

found problem cases and resolved them. Took information from clients and forwarded it to the

appropriate person. This position required a lot of system and operational knowledge of PCP and

court systems.

Fi re Performer October 2010-Current

National Fire Performance League (NFPL)

As a fi re performer I utilize dance and object manipulation to create an exciting experience

t hrough f low arts using circus props such as hula hoops, poi and staff.

EDUCAT ION

B achelor of Arts, with an Emphasis in Political Science December, 2009

Texas State University Texas

Cumulative GPA of 3.6, Texas State GPA of 3.78

Lonestar Community College System - Houston, Texas

Accumulated 30 hours while attending high school

HONORS G raduated Magna Cum Laude, Fall '09

Dean’s List: 5 semesters, Fall '07-Fall '09

O utstanding Academic Achievement: 2 semesters, Fall '07, Spring '08

Nominated as an Outstanding Senior Woman: Fall '09

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