Training Project

OBJECTIVES

I am seeking an opportunity in instructional design, technical writing, and

SOP development within a dynamic, challenging and fast-paced team

environment.

OFFERING

. Impeccable English writing and editing skills, keen understanding of

target audiences.

. Strong attention to detail.

. Intimate knowledge of a variety of computer and Internet technologies.

. Extensive experience in publication design and document control.

. The ability to learn new systems and technologies very quickly.

. Excellent communication and interview skills with team members of all

levels, from novice users to expert developers.

. Take ownership of work to ensure timely delivery of accurate and

compelling training materials in a variety of delivery vehicles (e-

learning, classroom, help files, distance learning & productivity

tools).

. The ability to create organization and order from chaos.

SKILLS

. Windows: Microsoft Office (Word, Visio, Excel, PowerPoint, Excel, MS

Project and Outlook)

. Adobe Suite Publications & Training Suite (Acrobat, FrameMaker,

RoboHELP/RoboDEMO, Captivate, Photoshop, Authorware and Dreamweaver)

. Corel Suite (WordPerfect and Draw); graphic and capture utilities

(Photoshop, Illustrator, Visio, MicroAngelo, SnagIt, and Camtasia);

training development (Authorware, Dreamweaver, breeze, TourGuide and

Authology Multimedia); document library/version control systems

(VirtualSourceSafe, SharePoint and Lotus Notes). miscellaneous: Eastern

Systems Empower, error tracking technology, document tracking (barcoding

and scanning).

. Cross-platform: Firefox, Internet Explorer, XML, HTML 4.0, OO concepts,

compact disc production, user interface design, usability testing,

project management, SQL statement troubleshooting.

EXPERIENCE

. 2010 - 2011: Contract Curriculum Dev., Kelly Engineering/PAC, Lake

Forest, CA

Develop proof-of-concept pilot on-demand training system incorporating

Captivate demos and simulations. Responsible for all templates, master

pages and cascading style sheets for project, as well as course

development standards for on-demand system. Developed Captivate

presentation addressing the history and future of in-flight

entertainment systems. Developed plans for new products coming online to

meet the training needs of internal employees as well as airline cabin

and maintenance crews. Mentored and trained department staff in the use

of RoboHELP, Captivate and advanced features of Office.

. 2007 - 2009: Senior Course Developer, Wonderware / Invensys, Lake

Forest, CA

Develop ILT, RIL and wbt courses, trade show and seminar workshops and

ILTs, Getting Started cbt, and other training materials, for enterprise,

SCADA and HMI (Human-Machine Interface) applications. Conduct training

needs assessment studies as needed and participate in training

development from project launch to gold training products/class. Work

with Product Management, Technical Support, Tech Pubs, trainers and

SMEs. Audit lab validation sessions and beta classes and implement

corrections and edits to course. Verify all Spanish and Hebrew

translations of product for grammar, accuracy and language use.

Contribute to departmental standards, process improvements and style

guides. Create flowcharts of departmental processes and procedures.,

training presentations, manuals, Q&A, FAQs, participant guides,

Captivate demos and simulations, as well as job aids.

. 2002 to 2007: contract assignments, Orange County, CA

. Option One Mortgage Corporation: Research and assess training needs

and materials for the successful deployment of paperless office

software, hardware and related tools. Develop Training Document,

deliverable schedule, training presentations, manuals, Q&A, FAQs,

participant guides, Captivate demos and simulations, as well as job

aids.

. NRPI/LandAuction.com: Produced procedural engineering documentation

(flow charts, sop's, help files, etc.). Also, delivered training

materials for escrow & compliance associates involved in the purchase

of raw land. Managed and mentored team.

. Impac Mortgage Corporation: Supported Risk Management division of

mortgage company by researching and creating SOX-compliant procedural

and control documentation. Managed and mentored team.

. Argent Mortgage Corporation: Worked with Auditors and management of

wholesale mortgage company to deliver SOX-compliant procedural and

control documentation, and developed intranet-based help files.

. 2000 - 2001: Senior Technical Writer, Quest Software, Irvine, CA

Coordinated suite of nine software products throughout product life

cycle, including development, technical writing, QA, release management,

marketing, sales, training, customer support, and technical support.

Coordinated efforts of ten engineers and architects on three continents.

Served as primary trainer and technical writer for main product.

. 1997-2000: Technical Publications Lead, NRT Corporation, Mission Viejo,

CA

Successfully lead a team of Technical Writers and Graphic Designers to

develop technical documentation for in-house applications, supporting

corporate and client web sites, and developing training for associates

and clients.

. 1996 - 1997: Instructional Designer, FileNET, Corp., Costa Mesa, CA

Was responsible for writing orientation/training materials for technical

support new-hires, and for updating training materials for the server-

end architecture of document duplication/storage devices.

EDUCATION AND PROFESSIONAL MEMBERSHIPS

. B.A. Communications, Anahuac University, Lomas de Anahuac, Edo. de

Mexico, Mexico.

. Certified English/Spanish translator/interpreter, Instituto de

Interpretes y Traductores, Mexico City, Mexico.

. Member of the American Society for Training and Development

. Member of the Orange County Society for Technical Communications.

Extended resume, references and writing samples will be provided upon

request.

Contact this candidate