Sales Customer Service

George W. Harmon *** E. **rd Street Apt, **F, New York, NY

10128

917-***-**** ? **********@*****.***

Account Manager ~ Consultant ~ Specialist

Non-Profit Hospital Finance

Highly-dedicated sales professional, consistently exceeding sales goals by

demonstrating customer focused sales techniques to add value to each sale.

Areas of Expertise include:

Account Development & Retention Consultative Selling Skills

Competitive Product Positioning Large Key Account Management

Sales Team Training & Leadership Hospital Program Development

Documented Sales Goal Results Business Planning & Forecasting

Strategic Business Plan Development Cross Product Sales Presentations

Employment History

New York Organ Donor Network 2007-2010

Hospital Service Specialist July 2008-August

2010

Promoted to Hospital Service Specialist to increase donations at

Westchester Medical Center and Jacobi Medical Center.

- Created and launched standing orders program used for potential organ

donor candidates throughout all hospital departments.

- Developed Gift of Life program at Westchester Medical Center, 2010.

- Authored Donations After Cardiac Death Policy for Jacobi Medical Center.

Family Services Coordinator 2007-2008

Created open dialogue, educating patients, family members, and hospital

staff on organ donor programs and processes at Cornell and Columbia

Hospitals.

- Established relationships with medical departments, nursing, residency

programs, and social work areas, presenting informative seminars to move

potential donors/families through the decision process.

- Successfully achieved more than 50% consent rate during tenure.

- Participated in Cornell & Columbia Donor Council Meetings.

Impac Funding Corporation 2005-2007

Regional Correspondent Account Manager

- Recognized for utilizing superior sales skills to re-establish

relationships with 5 high volume accounts.

- Created strategic business plans, targeting and winning 9 new accounts

within initial 6 months of hire.

- Delivered a 50% market share increase within first year.

Indymac Bank 2004-2005

Correspondent Sales Associate

- Provided informational and program support for sales, management, and

client inter-facing.

Wells Fargo Home Mortgage 2001-2004

Home Mortgage Consultant

- Regionally ranked as one of top 10 builder Home Mortgage Consultants,

2003.

- Consistently received at or above 90% Customer Service Satisfaction

score.

- Key player in obtaining and signing top national builder account.

Education

Bachelor of Science-Marketing and Finance, Florida State University,

Tallahassee

Skills

Windows, Microsoft Office Suite, ACT, MAC P&L, and Prospect Editing

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