Customer Service Manager
Resume:
Megan Marquez
Pueblo, CO *****
Credentials
* MEDICAL ASSISTANT ASSOCIATES DEGREE * CLINICAL LABORATORY SKILLS
* MEDICAL ASSISTING SKILLS INJECTIONS PHLEBOTOMY
*COMPLETED EXTERN IN MEDICAL OFFICE
Education
Associates of Occupational Studies Degree in Medical Assisting expected
July 7, 2011., Intellitec College of Pueblo, March 2010 - July 7, 2011
. Successfully completed intensive 15-month program.
. Areas of Study:
* General Medical Assisting Skills * Phlebotomy* Urinalysis* Injections*
Vital Signs *EKG *Sterilization
* Office / Clerical Functions: Business Management / Administration *
Ethics and Jurisprudence
*HIPPA Training
Employment History
Assistant Manager, Sprite Halloween, Pueblo, Colorado, August 2009 -
November 2009
*Demonstrated the ability to interact with customers from diverse cultures
and backgrounds.
*Transformed "difficult" customers into loyal, repeat guests by leveraging
strengths in premium service delivery and ability to find win-win
resolutions.
*Commended for multitasking and great leadership. Employees would request
to work the same shift.
Customer Care Representative, AT & T Mobility, Pueblo, Colorado, October
2006 - July 2009
*Worked with customer billing and equipment.
*Learned the basics of mobile devices and equipment.
*Helped customers purchase new devices and replace broken equipment.
Customer Service Representative, Express Scripts, Pueblo, Colorado, July
2006 - October 2006
*Worked with Medicare Part D patients billing and filling of prescription
medication.
*Helped patients understand benefits.
Assistant Manager, Unmentionables, Pueblo, Colorado, October 2004 -July
2006
*Product management and ordering.
*Customer service and money management
*Helped bring daily sales from $500.00 per day to over $1500.00 per day
within the first month.
Skills / Strengths
Excellent verbal and written communication skills. Have frequently given
presentations to large audiences.
. Successful leader, equally effective as member of a team.
. Highly organized able to multi-task and accomplish multiple objectives.
. Professional demeanor and attentive to detail.
Effective manager, driven to provide excellent customer service, and able
to assess complex situations and formulate solutions.
Comfortable and confident public speaker; able to motivate others to
action.
Contact this candidate