Customer Service Sales

Cedric Carter

**** ****** • Detroit, Michigan ***04

Phone 909-***-**** • E-mail *********@*****.***

Education

**** *.*. ******** **************

Eastern Michigan University

Employment

RJ Reynolds Tobacco Company October 2009- Current

Trade Marketing Territory Manager

Managed over 125 tobacco outlets

Grew new tobacco business by 14%

Highest new sales close rate in 2010

Ranked #6 in share of market growth in the Los Angeles region (11%)

Helped developed new Point of Sales strategies for the Los Angeles region.

Ranked #2 in menthol tobacco sales for 2010 in Los Angeles region

Ranked #3 in smokeless tobacco sales in Los Angeles region

Ranked #1 in the Los Angeles region and #5 in the RJRT company in savings brand

tobacco sales.

Enterprise Rent-A-Car April 2007-August 2009

Customer Service Agent

Achieve Rookie of the Year status for the Ann Arbor area (2007)

Grew branch fleet by over 30%in first year (2007)

Closed the most corporate accounts (24) in the Ann Arbor Area (2008).

Ranked #4 in Michigan for Net Income gain (2008)

Lowest customer complaints 28% (2009)

Comerica Bank April 2006-December 2006

Customer Service Representative

Rookie of the month for the Ann Arbor & Ypsilanti MI area (2006)

Ranked in the top 4 for most checking, savings, and money market accounts opened from

May 06`-September 06`

Closed the most loans for a 1st year banker in Southeast Michigan region (2006)

Top 10 in Mortgage sales in the Southeast Michigan region (2006)

Circuit City Stores Inc. September 2005-February 2007 Warehouse

Supervisor

Decreased store shrink (theft) rate from 42% to 35% in first month (2005)

Implemented storewide procedures to reduce and eliminate shrink (theft) (2005)

Received manager of the year award (2006)

Managed best Warehouse as voted on by Circuit City area managers (2007)

Detroit Police Dept. June 2003-September 2005

Junior Police Cadet Supervisor (Summer Job)

Supervised Detroit urban youth while they did volunteer tasks for senior citizens

Mentored urban youth on life skills after high school

Voted best worksite by my peer (2003)

Worked with teens on different strategies for job interviews

Awards received

Enterprise Rent-A-Car #1 Branch three months straight, Best customer service score 7

out of 12 months

Circuit City Stores Inc. Best shrink rate in the Michigan district

Comerica Bank Customer sales leader in my first two months

Detroit Police Department Voted best supervisor by worksite managers

Volunteer Work

Big Brother/Big Sister Program of Detroit, MI

United Way Foundation of Ann Arbor MI

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