Customer Service Technician

Ken Nguyen

***** ****** ***, ****** *****, CA ***40

714-***-**** ************@*****.***

ACCCOUNTING CLERK

Accounting professional with a solid education background in finance and

accounting with demonstrated work experience providing administrative

support for a fast-paced office environment, seeking an entry level

accounting position to apply finance and accounting principles.

SUMMARY OF QUALFICATIONS

. Excellent office coordination and customer service skills

. Computer savvy, proficient in Microsoft Word, PowerPoint, Excel and

Access

. Ability to analyze data and compile information in to report form

. Knowledgeable of office practices and procedures, including filing and

operating office equipment

. Bilingual: Interpreter in Vietnamese

. Ability to type 50wpm

EDUCATION

2009 B.A. Finance California State University - Fullerton, CA

WORK EXPERIENCE

Office Technician Mar 2010 - Aug 2010

Social Service Agency - Santa Ana, CA

. Acted as a clerical response team aimed at helping social workers with

their daily duties to include producing a variety of materials such as

reports, and requisitions.

. Prepared forms for clients to complete to determine eligibility for

receiving services and verified information with supporting documents, to

include right to work information (driver license, social security card,

birth certificates, etc.).

. Input client data into electronic database and reconciled information

input with physical files.

. Opened sorted and distributed incoming mail to a staff of 100+.

. Met with clients to assess their needs and routed them to the appropriate

staff to resolve their issue(s).

. Provided training and supervision for new staff.

Information Processing Technician Jun 2008 -

Jul 2009

Orange County Probation - Orange CA

. Prepared a variety of forms relative to placing minors in foster homes,

preparing admission agreements, and routing client to Social Services

Agency (SSA) in timely manner.

. Set up juvenile case files to include all information pertaining to their

case.

. Typed various court documents from dictation and handwritten rough draft

provided by the Deputy Probation Officer.

. Enter and update information for case setups, court reports, and forward

to court in time for hearing.

. Kept track of a monthly statistical workload and reports and maintain

these reports.

. Assisted with the Non-Custody Intake Unit with activities like filling,

faxing, photocopying, mailing police letters.

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