Customer Service Manager

DONNA S. DYE

**** *** ***** **. #**, Charlotte, NC 28216 * 704-***-**** * ******@****.***

CAREER SUMMARY

Highly motivated, results-oriented professional with a solid track record of exceeding goals and

objectives. Strong background in Medicare Part D, Medicaid and customer service. Superior problem-

solving, computer, and interpersonal skills with a focus on cross-organizational communication. A hard

worker who is known for focus and follow through.

• •

Office Support Medicaid Liaison

• •

Medicare Part D Verification Customer Service

• •

Group Facilitator Software Troubleshooting

PROFESSIONAL EXPERIENCE

Stanley Labs Inc (Long Term Care Pharmacy) Charlotte, NC 2007-Present

Insurance and Billing Specialist

Verification of Part D insurance information, Retiree Health Plans, & Medicaid

Resolving billing issues with PDPs and explaining statements to Patients/POA

Explaining Part D plans patients or their Power of Attorneys

Assisting patients with signing up for the appropriate Part D plan

Providing Best Available Evidence to Part D Plans for Dual Eligible Patients

Attending the monthly Medicare Training Conference calls

Reviewing any Medicare changes that will affect the LTC patients

Shurgard, Charlotte, NC 2004-2006

Office Assistant

Office support for Property Manager

Customer Service Public Relations

Collected rental funds

Prepared reports for analysis of income versus expenses

Completed contracts/leases for storage units and office space

Evelyn Mack Academy, Charlotte, NC 2002-2003

Administrative Assistant

Office support for Administrator

Scheduled appoints for prospective students and their parents

Prepared School Calendar/Maintained Administrator’s Calendar

Prepared Student Transcripts

Coordinated daily lunches for school

Liaison between Staff and Students, Staff and Parents

Bank of America Securities, Charlotte, NC 2000-2002

Executive Assistant

Office support for Level 2 Manager

Prepared Employee Expense Reports/Check Request Vouchers

Handled Bank and Customer Confidential Materials-Globally

Used Microsoft Office Software-extensively

Coordinated meetings and travel arrangements

Donna Dye Page 2-704-***-****

Doubletree Hotel, Charlotte, NC 1998-2000

Sales Assistant & Computer Support Technician

Office manager for Sales Department

Coordinated information between various departments

Site tours of property-as needed

Developed Excel and Lotus Complex Spreadsheets

Served as Guest Relations Chairperson

Assisted in Human Resource Department-handling confidential information

Southern Bell, Charlotte, NC 1987-1994

Network Clerk, Capital Budget Department

Answered phones

Maintained office calendar

Coordinated special events/lunches

Coordinated training classes between employees and vendors

Office support for Manager Level 2

Resource person for computer applications

Unix-based computer system administrator

Administrative Clerk -Switched Service/Customer Premise Interface 1982-1987

Processed PBX interface equipment orders

Assisted with equipment inventory

Prepared expense vouchers and check requests

Word processing and spreadsheets-Unix based computers

Administrative Clerk 1977-1982

Administrative support for District Manager-Transmission & Maintenance

Typed customer service orders-Marketing Department

Interfaced with various departments to ensure customer satisfaction, both internally and

externally

TECHNICAL SKILLS

•

• •

Frameworks-Pharmacy Software Lotus Software

• •

Computer Hardware Technician Unix Operating System

• Microsoft Office-Word, Excel, Power

Point, Outlook, some Access

Database

EDUCATION

Garinger High School, Charlotte, NC

ADDITIONAL COURSES AND SKILLS

Medicare-Train the Trainer Workshops Medicaid Pharmacy Training, FL & VA Medicaid Pharmacy

Knowledge Producer & Hostess of “A Healing Touch” program on Access TV 21-Charlotte

Mecklenburg Public Access Corporation Videographer Keyboard artist/vocalist

Donna Dye Page 2-704-***-****

Contact this candidate