Customer Service Medical
Resume:
Rosalia Ana B Santos
**********@*******.***
CAREER OBJECTIVE
To find a long term position that will allow me to utilize my customer
service, administrative and clerical skills to help increase the
productivity as well as to also provide me with the opportunity to continue
to enhance my knowledge within my field or ability to learn with others.
HIGHLIGHTS OF QUALIFICATIONS
. Dependable and eager to learn
. Self Starter
. Hardworking and Productive
. Ability to work independently or as a team member
. Familiar with Microsoft Programs (Word/Excel/Outlook)
. Works efficiently and uses time wisely
. Motivated to learn and grow in responsibilities
. Able to multi task and work under stress
. 7+ years Customer Service
. Available immediately
. 60+ Words per minute
. Ability to perform and interpret procedural guidelines for
administrative support including developmental instructions that is
directly applicable to job or task at hand.
EXPERIENCE BACKGROUND SUMMARY
EMSI Hawaii
Ralph Bautista Honolulu, Hi 2003 to 2010
Examination Management Service Inc. is a paramedical company which offers
Life/Disability Insurance exams, Occupational Drug screening, Paternity DNA
Collections and Federal Department of Transportation Fingerprinting.
Duties:
. Office Administrative and Clerical procedures
. Conduct Drug Screen Collections in office/job-site
. Prep specimens for shipping
. Mail Distribution
. Paternity/DNA Collector
. Fingerprinting
. Manage Statewide Examiner base to insure they are scheduled and
completed, review of paramedical forms and ensure that blood/urine are
shipped to proper laboratory
. Sorts, scans, files and upload medical records, legal documents and
supporting documents
. Receives and answers incoming/outgoing phone calls and electronic
messages
. Coordinate in-office/out of the office examination/collections
appointments
. Knowledgeable with Microsoft Word and Excel
. Rectify situations and documents (grammar, spelling, punctuation, and
formats)
. Coordinate referrals with other departments/medical facilities
. Order supplies
. Supervise paramedical examiners
. Updating patients personal information
. Request medical records from various department/medical facilities
. Filing and organizing medical records pertaining to medical
examinations for insurance purposes.
Bank of Hawaii - Call Center
Marlene Pestana-Gualdarama Kapolei, Hi 2007 to 2008
Bank of Hawaii Call Center professionally handles customer service
inquiries: Utilizes various bank systems to answer customer requests or
inquiries regarding account-related transactions, Bank of Hawaii products,
and/or services.
Duties:
. Proficiently resolves and/ or completes customer maintenance requests
. Assists customers in filing account/card disputes, escalating account
claims, completing/submitting customer account maintenance requests.
. Completes changes to accounts according to established procedures or
routes problems to supervisor or management
. Focuses on customer retention
. Handles customer concerns/issues and professionally responds to
customer's requests for assistance in banking accounts such as
checking, savings, consumer loans. Services may require researching
and contacting other departments analyzing the customer's accounts and
calling customer to provide needed information.
. Reviews customer profile and makes recommendations according to
customers' financial needs by offering products and services that best
suits their need.
EDUCATION
Mililani High School General Education 2003
University of Phoenix Associates in Health Care Present
CERTIFICATE
Drug Collector 2010
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