Administrative Assistant Customer Service
Resume:
Jean Ostroga
Goodyear, AZ *****
************@*****.***
PROFESSIONAL EXPERIENCE
BRIDGEVIEW BANK GROUP VERNON HILLS, IL
Executive Administrative Assistant
November 2004-August 2009
. Conducted research, compiled data, and prepared documents for
consideration and presentation by executives.
. Prepared invoices, reports, memos, letters, financial statements,
tracking and other documents, using word processing, spreadsheet,
database, or presentation software.
. Read and analyzed incoming memos, submissions, and reports to
determine their significance and plan their distribution.
. Performed general office duties, such as ordering supplies,
maintaining records management database systems, and performing basic
bookkeeping work.
. Answered phones and directed calls to appropriate individuals or took
messages.
. Made travel arrangements for executives.
. Intermediate/advanced software skills utilizing Microsoft Outlook,
Word, Excel, Access and Powerpoint.
Teller/Personal Banker November 2004-
July 2007
ODYSSEY HEALTH CARE ARLINGTON HEIGHTS,
IL Admissions/Contract Coordinator
June 2002-June 2004
. Interviewed appropriate individual(s) to complete documentation of
admission and insurance forms.
. Operated office equipment such as voice mail messaging systems, word
processing, spreadsheet, and other software applications to prepare
reports, invoices, financial statements, letters and medical records.
. Answered telephones and directed calls to appropriate staff.
. Negotiated and coordinated nursing home or hospital care contracts.
. Intermediate/advanced software skills utilizing Microsoft Outlook,
Word, Excel, Access and Powerpoint.
GE FINANCIAL SERVICES SCHAUMBURG, IL
Employment dates November 1989-June 2001
Client Services Manager August
1989-June 2001
. Analyzed and documented findings of study and prepared recommendations
for implementation of new systems, procedures, or organizational
changes.
. Conferred with personnel to ensure successful functioning of newly
implemented systems or procedures.
. Prepared manuals and trained workers in use of new forms, reports,
procedures or equipment, according to organizational policy.
. Reviewed forms and reports and conferred with management and users
about format, distribution, and purpose, and to identify problems and
improvements.
. Intermediate/advanced software skills utilizing Microsoft Outlook,
Word, Excel, Access, PowerPoint and Lotus.
Associate Marketing Manager June
1991-August 1999
. Co-managed a department with a $91 million budget.
. Planned and prepared advertising and promotional material to increase
sales of products or services which entailed coordinating the
activities of various internal departments, such as sales, graphic
arts, media, finance, and research.
. Prepared yearly marketing budgets along with marketing budgets for
each individual campaign during the year.
. Co-managed a 200 member customer service unit.
Executive Administrative Assistant
November 1989-June 1991
. Supported Vice President, 4 Directors and 6 Marketing Managers.
EDUCATION
William Rainy Harper Community College Palatine IL
. AAS Marketing
o Certificate in Business Management
o Certificate in Retail Management
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