Customer Service Office

Erica Weiss

**** *. ****** **. #*** Los Angeles, CA 90015 . 310-***-**** m .

*****.********@*****.***

. Excel at handling challenging or difficult customer service calls.

. Experience supervising clerical staff handling large volume of

incoming calls from public.

. Over a decade of general office experience in private and public

sector.

EXPERIENCE

Temporary Office Worker, Staffmark, Los Angeles, 2010- Present

. Repeat service at several high profile clients including:

Screen Actors Guild, Writers Guild of America West,

Southern California Association of Governments, Endurance US

Worldwide Insurance

Volunteer, Pets Are Wonderful Support, Los Angeles, 2010 - Present

Comprehensive Housing Information & Referrals, Los

Angeles, 2010 - Present

. 2010 Volunteer Recognition Award

. Computer & basic clerical support

. Customer service, answering and transferring calls

. Help with monthly meeting at Coalition of Housing Service

Providers

Office Operations Supervisor, U.S. Census Bureau, Los Angeles, 2009-

2010

. Served as Office Operations Supervisor for Census 2010 at

Downtown Census Office

. Supervised call center handling incoming calls from

prospective employees.

. Supervised field operations administrative paperwork

processing.

. Approved time cards, disciplined employees and processed

separations.

Office Manager, Johny Ritz & Company, Los Angeles, 2001-2007

. Ran office operations for a jewelry business in Downtown's

Jewelry District.

. Photographed inventory, prepared appraisal documents and

maintained bookkeeping.

. Interfaced with all levels of customers and vendors.

Clerk, U.S. Census Bureau, Los Angeles, 2000

. Performed clerical duties at Hollywood/Mid-Wilshire Census

Office for Census 2000

EDUCATION

Ealing College, London, UK

COMPUTER SKILLS

PC Proficient, Microsoft Office (Word, Excel), QuickBooks

LANGUAGE SKILLS

Hebrew (elementary reading, writing and speaking)

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