Customer Service Representative

GABRIEL BOLA OS JR.

Address: **** *. ********* ******, **** Loma, CA, 91752

Home: 951-***-****. Mobile: 714-***-****, E-mail:

************@*****.***

Professional Summary:

* Hard * * Work * 58 * Fluent * 5 years experience in

working Efficien independently WPM in Spanish call center and customer

t service

Experience:

Customer Service Representative

CPT Group Inc., Irvine CA

04/2011 - 06/2011

> Processed data entry and bilingual English/Spanish calls in a call

center environment.

> Explained the class action law suit case details to the class members.

> Provided class members with tools to make changes to their case

status.

Customer Service Representative

Verizon Wireless, Irvine CA

06/2009 - 04/2010

> Handled a high volume of inbound customer calls in a call center

environment for bilingual English/Spanish.

> Researched and resolve billing inquiries. Explained products and

services. Promoted the sales of products and services.

> Provided tier-one troubleshooting on all service equipment issues or

failures such as: cell phones, Smart phones, Blackberry, Android,

Internet devices and net books.

Customer Financial Services Representative

Verizon Wireless, Irvine CA

03/2007 - 05/2009

> Utilized strong negotiation and problem resolution skills to

accomplish collections of delinquent customer accounts via

inbound/outbound phone contact in a call center environment.

> Assisted customers on account rehabilitation and payment agreements to

guarantee services.

> Handled 90 to 120 calls per day via an automated dialer system for

bilingual English/Spanish.

Case Coordinator 2

VQ Ortho Care, Irvine CA

08/2006 - 03/2007

> Obtained benefit verification with insurances such as HMO's, PPO's,

Medicare, and workers compensation adjustors.

> Processed orders on all products and services.

> Acquired proper documentation to substantiate medical necessity for

products and services.

Patient Care Coordinator 2

VQ Ortho Care, Irvine CA

02/2005 - 08/2006

> Conducted continual retention of customer base, via outbound/inbound

product and service related calls in a call center environment for

bilingual English/Spanish.

> Contacted patients to confirm demographics information, conveyed

financial responsibilities and insurance benefits, scheduled

appointments for fittings and promoted company products and services.

> Applied troubleshooting procedures over the phone to repair equipment

failures, prior to scheduling a technician for on-site resolution.

Assistant Manager

Guadalajara Travel, Ontario CA

06/2002 - 01/2005

> Obtained domestic and international travel and hotel accommodations,

rental cars, and other related services.

> Collected payment by entering and verifying scheduled services and

charges; computing total; obtaining credit card charge, check, or

cash.

> Produced daily sales reports for upper-management.

Quality Assurance/Verifier

New Breed (Trend 2100 Staffing), Ontario CA

08/2001 - 05/2002

> Inspected and verified that all orders contained the correct items,

quantities, part numbers, ship to consignee information, condition or

representation of product prior to shipment

> Pulled/picked and prepared products for shipment.

> Processed Federal Express shipments.

Education:

> ITT Technical Institute - Associate of Science Degree in Computer

Networking 06/2002 - 06/2004

> Santa Ana College - International Business

06/2009 - Present

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