Customer Service Manager

Tymon M Torrence

**** *. ****** ******

Apt ****

Glendale, AZ 85301

850-***-**** (Mobile)

*************@*****.***

Employment History

Customer Service Rep

**/**** -**/**

Northgate Arinso, Inc Tallahassee, FL

. Answer inbound calls concerning Health Benefits for State of Florida

Employees

. Research and processed refunds for overpayments of benefits

Customer Service Rep/Case Manager

05/2006-12/2006, 07/2008-02/2009

Sitel Madison, WI

. Handled and processed calls and claims in a timely and concise manner.

. Processed loans

. Reduced Callbacks and escalated calls by 80%.

. Handled a very high call volume.

. Answered questions in a timely, accurate, customer focused manner,

including general "how to" questions, status inquiries, complex situations.

Customer Service Specialist(Temp Position)

12/05-04/06

EDS Madison, WI

. Answered general questions concerning Medicare Part D, Prescription Drug

. Assisted Medicare Participants with accessing their Accounts

. Answered Specific questions about the Generic and Non-Generic Drugs that

were covered under their plan

Operation Specialist

10/2000 - 08/2005

US Navy Ingleside, TX

. Handled Top secret, secret, and Nato Secret documents.

. Processed and disseminated critical information to key departments for

the success of our missions.

. Supervised up 15 staff members providing work direction and timely staff

reviews reducing the upper management man hours by 50%

. Responsible for incoming and outgoing communications both written and

verbal

. Strategically planned training to ensure comprehension of Standard

Operating Procedures

Education History

01/1998 Coastal Georgia

Community College

General Equivalency Diploma

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