Human Resources Administrative Assistant
Resume:
Ruth N. Maldonado 787-***-****
********@*******.***
PERFORMANCE PROFILE
Human Resources Professional: with more than seven years of experience in all phases of
human resource management, training and development and, staff supervision. Proven ability to
work collaboratively and with minimum supervision, communicate effectively across all levels and
functions, work under pressure, work in a fast paced environment and, organize work and
prioritize to meet deadlines.
CORE COMPETENCIES:
Fully bilingual (Spanish/English) Recruitment & Hiring Benefits Administration
Training and Development Performance Management Employment Law
Time Management Public Speaking and Facilitation Multitasking
Events Coordination Payroll Management Employee Relations
Computer Skills: MS Office Suite, ADP/Payroll Solutions, Accelerated Data System (collections)
PROFESSIONAL EXPERIENCE
Administrative Assistant and HR Support
Blitz Recovery Services, Inc. San Juan, PR 2007 – 2010
Successfully directed office daily operations and provided executive support to the CEO. Functioned as
administrative assistant to the management team, functioned as liaison to clients and, ensured a
consistently positive client experience.
Directed office daily operations and ensured an adequate work flow.
oMonitored and assisted with maintenance of the organization’s website.
Managed licenses’ and contract’s renewal process.
o
Ensured efficient operation of all office equipment and arranged for maintenance
•
as
needed.
Established, maintained, and updated files, databases, records and other
•
documents.
Provided support to CEO and Management Team.
Prepared meeting agendas, monitored action items and compiled data for reports.
•
Scheduled or coordinated events, meetings and travel.
•
Supervised all phases of human resources administration, coordinated training of staff
and supervised payroll.
Addressed inquiries of potential clients.
Ruth N. Maldonado 787-***-****
********@*******.***
Sent business proposals and coordinated presentations.
•
Served as liaison to clients.
Addressed requests or complaints and channeled for appropriate action in a timely
•
manner.
Increased customer satisfaction by ensuring monthly reports and fees were sent as
•
scheduled.
Human Resources Director
San Juan, PR 1996 2007
American Red Cross
Successfully implement Red Cross HR programs and policies, managed every aspect of staff (paid and
volunteer) development and relations.
Developed and executed recruitment strategies.
Successfully recruited new paid staff to fill vacancies and an average of 400 new
o
volunteers per year.
Successfully recruited and trained 2000 new volunteers within a three month period to
o
support Hurricane Katrina disaster relief response.
Prepared and managed department Annual Budget, Action Plan and bi weekly payroll.
Managed working relationships with external vendors providing support for payroll, medical &
dental benefits and other associated benefits.
Reviewed corporation personnel policies and procedures to include applicable labor laws and
ensured compliance.
Ensured staff adequate workplace performance and professional development.
o Analyzed training and development needs with department heads.
Maintained a monthly training calendar and; an annual training institute for continued
o
education.
Functioned as Instructor and Instructor Trainer.
o
Assisted with execution of employee’s performance reviews.
o
Functioned as liaison to the Human Resources Committee of the Board of Directors.
o Represented the Organization in legal proceedings and coordinated research with Legal
Counsel when was necessary.
Volunteer Services Coordinator
San Juan, PR 1989 1996
American Red Cross
Ruth N. Maldonado 787-***-****
********@*******.***
Successfully implement Red Cross Volunteer programs and policies, managed every aspect of volunteer
development and relations. Provided technical support to five regional offices in all matters pertaining
volunteer management, training and, career development.
Prepared and executed department Annual Plan and Budget.
Monitored grants and ensured completion of goals.
o
Successfully modernized volunteer staff functions.
o
Developed and implemented a volunteer handbook and job descriptions for each
volunteer position.
Successfully recruited and trained an average of 250 new volunteers per year.
o
Managed the Youth Program.
o Supported an average of 150 Youth Clubs and organized 10 new clubs per year.
Ensured volunteer adequate performance and professional development.
o Successfully implemented a monthly training calendar and, an annual Disaster Training
Institute (trained 50 volunteers in management positions).
Functioned as instructor in PR and the mainland.
o
Ensured adequate levels of staff were available to support disaster relief operations:
o Successfully recruited and deployed sixty staff members to South Florida to support
Hurricane Andrew 1992 disaster relief response.
Ensured disaster preparedness education was provided in communities at risk island wide.
o Implemented the “Community Disaster Preparedness Education Program’ and provided
monthly workshops in communities at risk.
Trained facilitators and functioned as one.
o
Functioned as liaison to external partners.
o Supported “Volunteer Organizations Active in Disaster”, attended monthly meetings and
annual conference.
DUCATIONAL BACKGROUND
E
University of Puerto Rico San Juan, PR Bachelor of Arts
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