Customer Service Sales
Resume:
SONYA PATTERSON
Harlem, GA ***14
*********.*****@*****.***
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OBJECTIVE:
Searching for the opportunity to work as an Unemployment Claims Specialist in which my
trouble shooting, critical thinking and problem solving abilities will be an asset.
EDUCATION:
Augusta State University Augusta, GA
Bachelor of Arts in Communication, TV Film Cinema Track May 2008
Overall GPA: 3.12/4.0
WORK EXPERIENCE:
AT&T Augusta, GA
December 2010- Present
Relay Associate
• Relays text, telephone, and voice telephone calls to and from the deaf, speech impaired
and hard of hearing
• Maintains a strong customer service focused mindset; a willingness to listen carefully and
assess customer issues over the phone and provide them with equipment solutions based
on their specific disability and needs
Progressive Insurance Savannah, GA
August 2010- November 2010
Claims Generalist Associate
Interpreted and applied insurance policies and procedures including Federal and State
legal insurance regulations
Analyzed, investigated and determined the extent of Progressive’s liability concerning
losses and damages
Interviewed and consulted with claimants, witnesses, and insured
Negotiated and settled total loss settlements with claimants and attorneys
Completed the set up for rentals and the inspections for repair estimates of damaged
vehicles and supervised the repair process
Investigated suspicious losses via thorough coverage investigation
Dwight D Eisenhower Army Medical Center
Ft. Gordon, GA
Administrative Support Assistant Volunteer April 2010-July 2010
Received calls, greeted visitors, and directed to supervisor or other staff members only
those contacts needing their attention or action
Composed correspondence on administrative support or clerical functions of the office
Handled face-to-face and telephonic contacts with clientele
Maintained skills of qualified typist; can type 72 wpm
Performed receptionist, telephone operator and clerical duties associated with pastoral
care treatment
Maintained up-to-date index file on all patients, visitors and pastoral employees
Maintained knowledge of chaplain coverage plan, religious support activities, and post
religious contact information and contact phone numbers
T-Mobile USA Augusta, GA
Customer Service Representative June 2008-July 2009
Delivered world class customer service and built customer satisfaction and loyalty
Provided effective and timely resolution of a range of customer inquiries
Completed ongoing training to stay abreast of product, service and policy changes
Increased the customer experience by providing information on new products, rate plans,
and services through up selling opportunities
Handled 100+ customer inquiries each day; exceeded quality score expectations
WRDW-TV Augusta, GA
Production Assistant October 2007-August 2008
Assisted with production of local news station with daily news delivery
Researched news stories and supporting materials for newscast
Developed news stories and content for anchors
Gained knowledge of camera and teleprompter operation
Completed editing responsibilities utilizing Avid software
Dillard’s Augusta, GA
Sales Associate June 2002-November 2003
Provided customer service to store patrons
Met monthly sales quotas and performance quotas
Operated cash register and handled financial transactions
Received raises and promotions based on work performance
HONORS & ACTIVITIES:
HOPE Scholarship, Recipient, 4 year full tuition scholarship
Alpha Mu Gamma, Member, Foreign Language Honor Society
Lambda Pi Eta- Zeta Chi Chapter, Member, Communications Honor Society
SKILLS:
Computer Skills: Microsoft Office Word, PowerPoint, Excel; Internet; Lotus notes;
Experience working in a Microsoft Windows 95, 98 environment
Language Skills: Basic knowledge of Spanish
Contact this candidate