Sales Customer Service

Sherwayne A. Mahoney

**** ****** ****** *****, *** York 10467 - USA

1-718-***-****/ 1-646-***-****

*********.*******@*****.***

Education

. Luxury Fashion Design Studies, Fashion Institute of Technology,

New York, NY

. Fashion Design Studies, Parsons School of Design, New York, NY

. Graduated with a focus in English and Fashion Illustration,

John F. Kennedy High School,

Bronx, NY

Achievements

. Honors Student, John F. Kennedy High School,

. Honored by the Museum of Art, New York

. Featured in Timeout Magazine 2008 for best retail environment

merchandising techniques

Objective: Seeking the position of Merchandising Management where my

proficiencies in visual merchandising, product development and a

understanding of sales and customer preservation, will be fully utilized to

meet the company's objectives

Professional Experience & Employment History

Visual Merchandising Manager, October 07 - March 08

Jack Rabbit Inc., New York, NY

Responsibilities included (but are not limited to):

- Built and cultivate strong relationships with company management and

store staff to drive business initiatives and communicate regularly

regarding store information with regards to visual merchandise strategies

through-out company retail stores

- Arranged seasonal corporate meetings with head management and communicate

with concerns to merchandise sales and seasonal in-store designs and

layouts

- Responsible for all development of merchandising plans store openings,

renovations and seasonal modifications to the retail environments.

- Seek merchandise & merchandising feedback from customers

- Managed inventory through stock replenishment

- Managed and develop Visual Merchandisers including providing effective

performance management.

- Maintained fixtures and physical elements of shop appearance

- Maintained visual standards, including signage and informational

materials

- Implemented and coached store staff and managers to apply merchandise

statements per directives for exterior display windows and interior

environments which reflect the Jack Rabbit image.

- Combine the above with selling product to consumers in order to

achieve/exceed the store's sales plan

Creative Director, June 2003 - August 2007

Things II Come Luxury Corp. / New York, NY

Responsibilities included (but are not limited to):

(Marketing) *

- Managed the day-to-day business operations, including the design of four

lines, the design and execution of company merchandise from concept -

production - to final sale

- Masterfully, developed presentation creations, and worked cross-

functionally with other firms on proposal information gathering.

- Developed brochure designs and developed and maintained company image

through upscale merchandise packaging, and strategic brand management

- Creatively designed/developed company advertisements for newspaper /

internet / magazine media

- Fabric / Color seasonal forecast bases on market data, and industry and

market trends

- Planned/ Executed new product launch events, and corporate marketing

campaigns

(Business Development)

- Developed strong partnerships and business relationships with suppliers

and merchandise buyers

- Travel extensively, internationally and nationally when needed

(Financials)

- Managed company Financials, including P & L, while managing financial

distribution to all

- functioning areas of business

- Created and maintained product information line sheets for all

merchandise / products

(Management)

- Guided and worked with sales team to guarantee customer satisfaction and

account retention

- Managed /Supervised and trained contractors and interns

Merchandising / Visual Merchandising Internship, January 07 - May 07

Escada USA / New York, NY

Responsibilities included (but are not limited to):

(In office)

- Attended morning meetings and trainings with the Merchandising & Sales

Director

- Attended conference calls with the Merchandising & Sales Director

- Drafted billing files and consulted with key department heads in

accounting to update computer files on visual merchandising freelancers

and non freelancers

- Prepared showroom and provided help for market /corporate function, which

included the visual arrangement of new season garments and accessories

within the ESCADA showroom

- Developed business relationships with key personnel in shipping and

delivery companies

- Answered phones, received packages, ordered office supplies and performed

administrative tasks when needed

(In store)

- Trained with the Visual Merchandising Director in garment care, product

knowledge and merchandising techniques for all the New York ESCADA retail

locations, which included the visual floor set-ups of new lines from

mannequins to floor moves

- Travel to all 3 New York stores to set up and participate in VM training.

- Re-merchandised sale items throughout the Escada stores according to

their groups and collections and performed floor moves to increase

customer awareness of new and sale merchandise

- Participated in the Fifth Avenue ESCADA NYC trunk show

- Prepared mannequins and props for window displays of new season

collection

Visual Merchandiser / Customer Relations, March 2008 - August 2008

The Victorinox Swiss Army Group (Luxury Apparel), New York, NY

Responsibilities included (but are not limited to):

- Updated merchandise sale prices and restocked merchandise when needed

- Planned and prepare mannequins and props for window displays

- Preformed floor moves of merchandise

- Maintained visual upkeep of store merchandise

- Worked with sales team in providing merchandise information to clients

- Answered phones and provided customer service

- Assisted clients with interior design and fabric information

- Provided customer engagement and satisfaction upon purchase of

merchandise

- Provided cashiering services when needed

Assistant Merchandiser, November 2010 - May 2011 - (freelance)

Eileen Fisher Inc., New York, NY

Responsibilities included (but are not limited to):

- Assisted merchandising director in special projects, meetings and high

level company presentations.

- Analyzed and update sell-thru data using Excel.

- Accessed company merchandising data bases to input/update, sales

percentages and other information.

- Assisted in the management of company samples (both inflow and outflow)

- Track and monitor inter-departmental movement of production samples

- Managed the up-keep of gallery samples and presentation looks on sells

floor

- Assisted in the selection and styling of up-coming seasons new

merchandise and create top looks

for sales/market and accounts/presentations

- Presented assortment to design teams, sales teams for sample viewing and

updates

- Managed and assist in special accounts projects that include the set-up

of detailed presentation boards and the key-in of design specs using In-

Design

- Managed and worked cross functionally with advertising in photography

sessions

- Liaise with all functional areas to execute seasonal assortments from

concept to creation.

Participate in market account appointments

Assistant Merchandiser, June 2010 - (freelance)

Gap Inc. (CHINA), New York, NY

Responsibilities include (but are not limited to):

- Worked with Two merchandising managers in various departments on

detailed projects

- Created and filed china buy book, of new seasons buys and collections

analytically

- Assisted merchandising manager, sharp creative thinking, and seasonal

pre-buy board set-up

- Completed projects efficiently and before time given and ran errands

as needed

Merchandising Assistant, January 2010 - April 2010 - (freelance)

Tommy Hilfiger USA, Corporation. New York, NY

Responsibilities include (but are not limited to):

- Built and cultivated strong relationships with company management and

merchandise team

- Arranged and filed CAD Assortment Delivery Books by groups and type

- Analyzed Assortment Sheets by merchandise group, quantity and doors,

with an emphasis on delivery and styles

- Worked with a verity of merchandising managers in various departments

on detailed projects

- Arranged door sales charts for department managers weekly review

- Prepared showroom group and department meetings which included the

visual arrangement

of current seasons garment and accessory buys

- Created and maintained garment seasonal library with a focus on

category and delivery

- Attend morning meetings to plan and execute daily task with Men's

merchandising director

- Received and manage buys and no-buys while updating on-order sheets.

- Worked alongside Production Manager to receive and filed shipped

samples sent from

International suppliers by season, delivery and category

- Arrange presentation boards for EVP meetings

Qualifications, Skills & Key Characteristics

4 years of merchandising assistance experience

> More than 9 years Visual Merchandising experience

12 years superior retail and client/customer service experience

Creative and sharp analytically thinking when approaching special

projects

Proficient in garment construction, draping, garment measurements and

specs

Diverse fabric knowledge and color theory

Proficient visual design and collection arrangements and accessory

placement

A strong understanding of the retail industry and the ability to seek

and forecast trends

Excellent Business and Team Management skills, along with Strong

initiative, ownership and

accountability for business.

Ability to interact with multiple departments and interact with

employees at all levels

Proficient in Microsoft office programs: Word, Excel, Access, Power

point, In Design, &

Publisher

Highly organized, can work outside of normal business hours and take on

special projects

Excellent verbal and written skills.

Ability to react quickly with a strong sense of urgency to meet company

deadlines

Excellent attention to detail, follow-up and organizational skills,

creative thinking and analytical skills

Contact this candidate