Customer Service Quality Assurance

Maria f

About Me

Main goal is to use my extensive years of

experience in marketing, sales, customer service

and satisfaction to continue my love of learning,

growing and succeeding in all areas ventured.

Experience

2005-2006 Bank

Parsippany, NJ

Senior Loan Officer

Examined customers to determine approval or

denial of mortgage loans. Created applications

based on need, income, credit and value.

Collected stipulations for inspection by closers.

Analyzed credit from all three bureaus, ordered

title and appraisals and studied. Appointed

tentative closing dates. Accompanied customers

throughout entire loan process, provided quality

assurance and customer service. Simultaneously

conspired alongside of underwriters, closers,

managers, and title and appraisal departments to

fulfill responsibilities. Obtained referrals and

closed loans.

1999-2004 Publishing Company

Miami, FL

Senior Account Executive

Concurred with management to evaluate and plan

lead generation

Created and maintained sales of products.

Fulfilled individual and departmental sales

goals.

Uploaded and downloaded customer service system

daily.

Maintained Quality Assurance trained and managed

customer service, sales representatives.

Implemented new marketing srategies, coordinated

planning events with event manager including

invitations, announcements and assist in hostess

duties, promoted products in marketing events.

1998-1999 Consultants/Accountants

Miami, FL

Assistant to the Consultant

Colluded with Consultants in organizing hospitals

to their productive capacity and optimization.

Collected raw data such as time sheets for

process into charts along with optimal

performance to achieve ideal workflow.

Made quality assurance calls to verify data.

Created charts and composed presentation binders

for Consultants to present.

College degree in Business

************@*****.*** Old Bridge, New Jersey

. Phone 718-***-****

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