Customer Service Sales
Resume:
Pamela M Cordova
***** ******* *** *********** ** 80021 . **********@*****.*** . (303) 881-
5877
QUALIFICATIONS
. Outstanding time management, analytical skills and highly organized.
. Adept at developing and maintaining administrative processes that
reduce redundancy, improve accuracy and efficiency, and achieve
organization objectives.
. Highly focused and results-oriented in supporting complex, deadline-
driven operations; able to identify goals and priorities and resolve
issues in initial stages.
. Excellent communication skills, oral, written and interpersonal.
. Ability to learn quickly.
. Customer service orientated
WORK EXPERIENCE
. Accounting
o Accounts payable
o Accounts receivable
o Sales Tax
o Reconciliations
o Billing
o Payroll
. Heavy customer service
o Sales Tax
o Receptionist
o Scheduling of service calls
o Door to door census taking
OFFICE SKILLS
Software: Data entry (13500 KSH, 98% accuracy), MS Office
Quickbooks, Peachtree, Typing (60 WPM 90% accuracy)
Office equipment: calculators, copy machines, fax machines, postage
meter, credit card machine
EMPLOYMENT HISTORY
04/2010-06/2010 US Census Bureau
Enumerator
o House visits to determine residency as of April 1,
2010
03/2005-06/2008 Williams/Gonzales Joint Venture
Contractor for the Bureau of Land Management/Accounting
Tech III
o Processed all types of payments for state/field
offices throughout US
o Assisted with mail desk as needed.
o Audit preparation assistance approximately twice a
year for external auditors
04/2004-03/2005 Lakewood Business Machines/Mtn Empire
Wholesaling
Receptionist/Accounts
Receivable/Inventory Assistant/Sales Clerk
o Billings done daily for retail/wholesale sales of
printers, small copiers, faxes and related products.
o Assistance with inventory taking, shipping and
receiving.
o Scheduling of repair calls.
o Balance cash daily.
03/1993-05/2003 City of Northglenn
Sales Tax Technician
o Maintained data base of approximately 2000 licensed
vendors.
o Input of all sales/use tax returns daily, balance
with cash receipts calculated by front desk.
o Assembled tax packets for new licensed vendors.
o Handled all customer service inquiries(phone calls,
letters and walk-ins) regarding sales/use/exempt tax
issues
o Printed and mailed all assessments at beginning of
month.
o Worked closely with Community Development and City
Clerk's office to ensure that all requirements had
been met prior to issuing licenses.
o Monitored accounts to inform auditor of
auditing/enforcement issues.
o Placed order and mailed all reporting booklets at
year end for monthly and quarterly filers.
o Printed and mailed all reporting forms for annual
filers.
o Covered front desk as needed
REFERENCES
Dawn Matyi 303-***-****
Terrie Pineda 303-***-****
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