Sales Customer Service

* **** *****

Nashua, NH *****

603-***-**** FAX# 603-***-****

e-mail: ***********@*******.***

MICHAEL J. HICKEY

_____________________________________________________________________

Special Skills

Develop and maintain long-lasting customer relationships

Successfully open up new accounts

* Committed to customer satisfaction

Work effectively with all types of people; motivate with positive results

Highly organized and professional

Professional Experience

1) Millennium Bankcard - 2004 - Present (Senior Sales Executive)

Contact potential clients to enroll them in a program for a Merchant

Account to accept credit cards online for their Internet Businesses and

provide Customer Service for their business.

2) Allstates World Cargo - 2002 - 2004 - (Sales Executive)

Servicing Domestic and International Accounts in all forms of

transportation. Built relationships with account's by Selling, Servicing,

and Closing Prospects. About 50% of business was international.

Increased sales in this territory by 75% in the 2 years.

3) Poyant Signs Inc. - 1999 - 2002 - (Sales Executive)

Calling on corporate accounts and independent retail accounts such as

Banks, Supermarkets, Privately Owned Stores. Did surveys, submitted

drawings to the graphic arts department for building signs. Attended

trade shows, built customer relationships and drove sales to increase

companies bottom line profitability. Territory was Massachusetts and

northern New England.

Increased the territory 90% in 2 years.

4) VAC Services Corp. 1996 - 1999 (Sales Manager Northeast Region)

Train Sales Personnel in major retail stores on company's Extended

Protection Plan

Present Extended Warranty Program and sign up new accounts

(appliance, computer,

electronic businesses) in the New England area (six states)

Responsibilities: Put on Seminars; utilize Time Management Skills;

open new accounts

and maintain and grow established accounts

Opened 10% new accounts; increased current business by 22% over last

year

Other Experience

OTAGIRI MERCANTILE COMPANY 1978 - 1996 (Manufacturers Rep/Northeast)

Traveled 3 states calling on gift companies and department/chain stores

Worked closely with owners/buyers to develop and maintain a strong

working relationship

Consistently opened new accounts

Set up and worked trade shows in Boston, New York, Atlanta, San

Francisco

Built territory from 150k to 1.5 million in first 6 years.

EDUCATION - 4 years College for Business Administration

Salary to be discussed at interview.

Personal and Professional references available upon request.

Contact this candidate