Customer Service Sales
Resume:
Zulema Nicole Powell
**** ******* *** *******, ** 27616
************@*****.***
Objective
Hardworking, responsible professional with dependable work history,
excellent interpersonal and telephone skills seeks to obtain a challenging
position with a company that provides opportunity for advancement.
Abilities
8+ years of customer service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Experience
Tier 1 Tech Support
Define Contribution (DC Benefits)
401k and Pension Benefits
Data Entry /Order Entry
Profile
Affiliated Computer Services, Cary NC 09/06- 08/10
Clients: State Of Indiana, LMC, KAPL, Safeway, Discover, Sealy,
Sprint/Nextel
Customer Service Representative, Territory Account Manager, Certified
Trainer/Facilitator
. Assist participants in SPD'S (Summary Plan Description) for medical,
dental and vision
. Aid participants with open enrollment understanding the importance of
the plan year elections
. Setup death starts for participants
. Support and manage dealers' sales account in the region northeastern
. Increase profitability by offering information, marketing tools, sales
support to dealer sales reps
. Engage daily with various dealers regarding advertising, sales budgets
and future forecasts
. Create effective advertising and marketing tools to drive sales
. Provide training on Sealy products to retail sales associates and
Sealy dealers utilizing power point presentations, CBT training
modules and training DVDS
. Maintained a training class of 60-80 new hires on a monthly basics
. Aid in the instructional design, preparation, delivery and needs
assessments for training and development programs
. Prepared periodic, standardized reports and analysis of development
and training needs
. Certified in adult learning principles
. Assist members with different pension retirement options
. Assist with fund transfers, reallocation, investment direction of
annuity saving accounts
. Assist members with navigation of the web for self use
. Assist with 401k options
Element Customer Care,( Windjammer Cable) Durham,NC
Call Center Customer Service Representative, 02/09-09/09
. Provide customer service support for inbound calls
. Handle difficult inquires and complaints from customer in a timely
manner
. Disconnect and transfer accounts as well as take payments for balance
due/and or deposits
. Open new accounts (internet, cable and digital phone) work with CSG
system, ACSR, BBX and Momentum.
Affiliated Computer Services, Sprint/Nextel Call Center Customer Care,
09/06-11/06
. Assist customers with reading and understanding the billing statements
and set up new accounts
. Processed all general customer service request
. Performed all aspects of customer support, include answering
telephones, coordinating special promotions and providing details for
products and service
Wal-Mart, Supervisor Raleigh, NC 05/04-11/06
. Successfully supervised a staff of 5 employees in a retail environment
. Ensure productivity meets or exceeds service and quality standards
. Delegated and monitored work activity and provided frequent informal
positive feedback, as well as direction and leadership in an effort to
improve employee morale
. Aid in developing department budgets and controlled costs
Education
John Adams H.S. Queens, NY
Diploma
Computer Skills
45 wpm
Excel, Outlook, Word, Pass, Power Point, Lotus notes
References - References available on request
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