Customer Service Medical

Michelle M. Fooks

**** * ***** **

Anaheim, Ca **807

520-***-****

********@*******.***

Objective:

I am looking for employment where I am able to use and expound upon my

education, communication skills and experience.

Highlights of qualifications

I have strong communication skills. I enjoy helping others with the

knowledge that I have gained throughout my employment history. I have

graduated from Tucson College for medical office assistant and insurance

and billing specialist. I am dependable, conscientious and feel I would be

an asset to any organization.

Education

. Graduate of Tucson College for Medical Coding & Billing and medical

front office specialist - 4.0 GPA and listed on Director's and

Dean's list

. Sunny Side High School-Diploma

SKILLS

Excellent communication, medical terminology, excellent customer service

skills, detail oriented, organized, and reliable

Knowledge of Windows 95, 98, and 2000, Word, Excel, NDCmediasoft

software,EPIC/ Cadence and Sunrise softwares

Medical Billing and Coding Skills

. Strong foundation in medical terminology

. Basic knowledge of anatomy and physiology

. Knowledge of ICD-9-CM and CPT Coding and Coding Guidelines

. Preparation and submission of Medical Insurance CMS-1500 forms

. Ability to enter financial and demographic data into patient databases

. Knowledge of health insurance contractual language

. Knowledge of HIPPA Compliance

. Knowledge of computer operations (WORD, Windows 2000, and NDCMedisoft,

and EPIC software)

. Ability to Perform Accounts Receivable Follow-up

. Data entry ability (35 wpm)

PROFESSIONAL EXPERIENCE

Tucson Medical Center (TMC)

Tucson, Az

Revenue Cycle Rep III 04/07 to 06/11

I am the contact person between doctor's offices and the following

departments, Diabetic education, Nutrition, Family Support, and

Preadmission Services. In this position I provide information regarding

these departments to both doctor's offices as well as to core schedulers.

As a resource to core schedulers I answer questions and review scheduled

appointments to ensure quality service. My duties include scheduling

appointments and registering patients for the appointments. In addition I

ensure the referral or order is valid in order to bill the insurance

companies. I am also responsible for contacting doctor's offices and

insurance companies to secure prior authorization if needed for a service.

I also process credit card payments for the family support classes offered

at TMC.

Revenue Cycle Rep II 09/06 to 04/07

I schedule and register patients for outpatient procedures including

preadmission testing for surgeries. I also review the referrals or orders

to ensure payment from insurance companies.

Primestaff staffing agency

Tucson, Az.

Scheduler 06/06 thru 09/06

I worked at TMC hospital in the financial services department also known as

EWS. I am scheduling and pre registrating patients for preadmission

testing for surgery.

Tucson Pediatrics

Dr. Deepa Agarwal

Tucson, Az

Front office M.A 04/06 thru 06/06

I prepared charts for incoming patients. I also answered multiple telephone

lines, as well as set appointments. I checked patients out, as well as

coding referrals for lab work.

Opinion Research Corporation International

Tucson, Az.

Fortunate 200 Company

Telephone research interviewer 97-February 06

I have worked on various market research projects during my employment for

companies such as IBM, Bell Atlantic, Microsoft, as well as the United

States Postal Service. I have trained interviewers on multiple projects.

In addition to my interviewing skills I have been the receptionist with

responsibility for multiple phone lines, production entry using Excel

spreadsheets, and customer service. This position was through the Human

Resources division.

Matrix Marketing

Telephone sales representative 95-97

I have sold products and services for fortune 500 companies such as AT&T,

Ameritech, and American Express

Contact this candidate