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Customer Service Human Resources

Location:
Terre Haute, IN, 43105
Posted:
January 04, 2013

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Resume:

Christiana M. Beretich

614-***-****

***** ****** **.

Baltimore, OH 43105

abg44q@r.postjobfree.com

Experience

Careworks USA

Dublin, OH

Account Executive

March 2012 - Present

. Partner with HR specialists to set up and establish disability

management administration

. IT coordination for setup of program

. Ongoing maintenance of FMLA program

Nationwide Children's Hospital

Columbus, OH

Compensation and Benefit Analyst

October 2006-March 2012

. Responsible for the management of the Hospital Leave of Absence and

Short Term Disability Plans for approximately 7000 employees

. Direct hospital wide training programs on Federal FMLA and hospital

policies and procedures to improve consistency of enforcement and

administration

. Conduct orientation for new hires to provide education regarding

company benefits

. Participated in selection process of vendors for implementing new HR

system for entire hospital

. Serve as front line coverage for employee relations issues and

inquiries as well as general benefit concerns

. Manage Worker's Compensation claims along with third party vendor

totaling

$500,000.00

Safelite Group, Inc.

Columbus, OH

Benefits Administrator

April 2005- October 2006

. Managed company's Leave of Absence and Disability program, spanning

all 50 states

. Implemented a standardized leave and disability reporting procedure,

which decreased error frequency by approximately 90% and expedited

leave approval

. Developed LOA training program, which increased program awareness and

policy adherence and decreased AWOP incidents by approximately 80%

. Administered company's medical/dental/vision group health plan, daily

administration and yearly open enrollment processes

. Prepare reports through HRMS system

LimitedBrands

Reynoldsburg, OH

Human Resources Representative

April 2004-April 2005

. Utilized a call center environment to provide superior customer

service to employees

. Provided employee relations consultation based on company's best

practices

. Administered payroll changes, including educating store managers as to

proper procedures

Leave of Absence-Disability Case Manager

December 2001-April 2004

. Administered company's disability, maternity, military, FMLA, and

personal leave of absence plans; including requests for leaves, pay

administration, leave education and communications

. Tracked over 100 active leaves of absences in 50 states

. Applied quality management process, with all customer service issues

resolved in 24 hour period

American Electric Power Service Corporation

Columbus, OH

Leaves of Absence & Disabilities Administrator

August 2000- December 2001

. Administered company's sick pay plan

. Tracked and reported on all AEP employees with lost time due to

occupational and non-occupational injuries

. Responsible for ensuring employees obtain treatment for

illness/injuries

. Liaison between company and disability and workers compensation

carriers.

Administrative Assistant

October 1998- August 2000

. Responsible for internal communications to engineer audience

. Coordinated travel

. Basic office responsibilities-office equipment, mail sorting and

distribution, meeting scheduling and preparation

Education:

Franklin University, Columbus, OH

Bachelors of Science with an emphasis in Human Resources Management and

Employee Assistance

Ohio Dominican University, Columbus, OH

Masters of Science in Business Management

Skills/training:

. PeopleSoft 8.3

. Enterprise HRMS (an ADP product)

. Kronos

. Microsoft Office Suite

. Microsoft Outlook

. HIPAA certified

. FMLA trained

. Train the Trainer



Contact this candidate