Customer Service Manager

Location:

Posted:

June 17, 2011

JUDITH ROBBINS

AREAS OF EXPERTISE

ADMINISTRATIVE CUSTOMER SERVICE DATA ENTRY

PHONES FILING MAIL

MICROSOFT OFFICE INTERNET OUTLOOK

HIGHLIGHTS OF QUALIFICATIONS

ADMINISTRATIVE ASSISTANT

• Ran all functions of office (customer service, phones, computers, Office Employee)

• Kept company files, client files, vendor files and employee files.

• Worked on XP and Windows Vista operating systems.

• Received all e-mails through Microsoft Outlook.

• Faxed documents to their appropriate destinations.

CUSTOMER SERVICE

• Helped clients with questions they needed answered.

• Got in contact with clients representative when clients could not reach them.

• Contacted company to answer questions that I could not answer.

• Pulled files on clients to know what products we were speaking about.

• Sent correspondence to clients.

DATA ENTRY

• Kept database of 800clients, including their confidential information for quick reference.

• Kept database of 7 agents, to keep up with sales and annualized volume of sales.

• Created Spread sheets of sales productivity for weekly meetings to present to company owner

• Ordered supplies through the internet, and checked for added savings on other sites.

• 10 Key to help fill out the databases.

RELEVANT WORK EXPERIENCE

(1/11 – 2/11) Recruiter APA Services Fort Worth, TX

(2/08 - 1/11) Office Manager The Benefit Link, Inc. Mansfield, TX

(10/01 - 2/08) Agent & Client Services PRS Insurance Solutions Arlington, TX

(3/99 – 8/01) Agency Manager 2000 Insurance Solutions Arlington, TX

EDUCATION/TRAINING

Patrick Henry HS Brandon Secretarial College

High School Diploma 72 Hours

General/Business Accounting