Customer Service Sales
Resume:
Carol Sullivan
Chester, NJ ***30
**************@***.***
Profile: Motivated, responsible and self-directed individual with excellent
interpersonal and communication skills. Willing to work both
independently and collaboratively within a team environment. Capable of
taking strategic goals and transforming them into tactical solutions.
Experience: Advanced Health Media, Bridgewater, NJ September, 2007 -
Present
Speaker Bureau Planner
• Responsible for maintaining a strong collaborative relationship with the
customers.
• Work directly with a diverse group of professionals, including client
representatives and speakers for pharmaceutical meetings.
• Manage travel arrangements, including reservations and itineraries.
• Ensure that the project meets or exceeds the established metrics goals for
achieving the highest client satisfaction rating.
• Develop forecasts with a high level of accuracy to enable effective invoicing.
• Resolve problems to the satisfaction of involved parties, maintain rapport with
all departments and attend team meetings, providing input toward
improvement and making necessary adjustments for consistency.
Chubb Insurance Company, Whitehouse Station, NJ
Personal Lines Service Representative 2006-2007
• Work with insurance producers to quote new lines of business and to service
existing policies.
• Responsibilities include cross selling, providing new product information and
proactively understanding all aspects of personal line insurance needs.
• Producers service high income clientele with home and auto policies in
multiple states, requiring knowledge of various state offerings, regulations
and computer systems.
• Advise producers on the most cost effective manner to combine accounts,
writing companies, discounts, to provide the most effective insurance
coverage at the most competitive price.
• Done in a call center environment with demanding call and service level
quotas.
Verizon Wireless, Morristown, NJ 2003-2005
National Strategic Accounts Coordinator
• Provide daily account management for two National Accounts of over 5,000
lines.
• Serve as liaison between Verizon Wireless and the accounts to provide first
call customer resolution to all concerns, such as billing, sales and service.
• Participate in conference calls to maintain superior customer relations, provide
concern resolution and achieve market penetration of new and existing
products.
United Parcel Service, Secaucus, NJ 1975-
1987
Customer Service Area Manager
• Oversaw staff of twelve management sales representatives whose primary
responsibilities were to increase package volume through new sales and
through proper service to existing accounts.
• Trained new representatives in all aspects of service familiarity, sales
techniques and working within the company framework to establish and
maintain customer satisfaction while maintaining strict cost guidelines.
Customer Service Supervisor
• Supervised Customer Service telephone center of twenty clerical people.
Responsibilities included training telephone representatives on all phases of
service familiarity, diversified paperwork processing and upholding
demanding productivity quotas. Won regional award for best district
pertaining to service, productivity and cost reduction.
Customer Sales/Service Representative
• Responsible for sales/service to 800 accounts within Bergen County.
Editor, National Communications
• Worked with various department managers at the National Office to produce
new publications as well as revise editions of existing manuals. Edited
text/slides for various regional/national presentations.
Educational Background:
B.A. Communications M.A. Corporate
Communications
Fordham University – Bronx, NY Fairfield University – Fairfield,
CT
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