Quality Assurance Manager

Abigail Jordan Powell

828-***-**** *******.*.******@*****.***

WORK EXPERIENCE

May 2011-Present Endodontic Specialists, PLLC Asheville, NC

Consultant

****-*** **** ********** ***********, PLLC Asheville, NC

Practice Manager

•Oversee a multi-million dollar producing small business consisting of two locations and three doctors, one of whom

was the President of the American Association of Endodontists.

•Coordinate multiple doctors’ work schedules while keeping flexibility a priority and arranging both itinerary for

business meetings/trips and personal appointments.

•Manage staff, including planning the staffs’ work schedules, ensuring that all work meets expectations, preparing and

conducting monthly staff meetings, and reviewing staff performance quarterly.

•Cultivate working relationships with referring practices’ staff to ensure continued referral patterns and planning and

implementing meetings with other practice managers to create an interactive team approach to patient care.

•Introduce new marketing strategies, including coordinating PR outings to referring doctors’ offices, staff appreciation

events for referring practices, several open house events to showcase our facilities and technology, and several events

to introduce new partners.

•Formulate a new communication system for our referring doctors to expedite retrieval of patient information.

•Oversee the quality of patient care by ensuring a pleasant experience in our office from interpersonal relations,

procedural techniques, the advancement of technology, and quality assurance.

•Prepare weekly, monthly and annual financial analyses in order to manage the procurement of supplies from various

vendors ensuring a low overhead of less than 30%, including staff salaries, for the past 4 years, and to evaluate

production and collection goals that provided an increase of 10% from 2009-2010.

•Oversaw the addition of a satellite office, including identifying the location, negotiating the sales prices, arranging

financing for the purchase, directing the outfitting of the office, and overseeing the connection of utilities to ensure the

office was operational.

•Ensure the patient areas of the practice’s facilities are immaculate.

EDUCATION

2000-2003 University of North Carolina at Chapel Hill Chapel Hill, NC

B.A. in Psychology

1996-2000 T.C. Roberson High School Asheville, NC

Honors Graduate

VOLUNTEER

2011 American Association of Endontists San Antonio, TX

•Presented at an educational session during the annual session regarding branding of our practice.

2011 American Association of Endodontists Chicago, IL

Assisted on the Special Committee on Professional Staff Development in preparing a background paper on how the

American Association of Endodontists can increase professional staff involvement in the association.

2004-2005 Junior League of Asheville Asheville, NC

•Recruited sponsors and organized a silent auction, as a part of the Diamond on the Diamond Committee, to fund

community projects and surpassed the projected goal from the prior year.

•Assisted with Done-in-a-Day Projects, including supplied food for elders in the community.

COMPUTER

Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook), QuickBooks

PERSONAL REFERENCES UPON REQUEST

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