Customer Service High School

Robert Lee Spalding Jr.

**** * ****** ** ***** (*80)

***-****

Mesa, AZ 85205

***********@*****.***

* ************* *******

Over 6 years of management experience a fast paced growing customer service

based environment. I am extremely knowledgeable in regards to computers

and networking and committed to being responsible, punctual, and having a

polite demeanor while having an enthusiastic attitude. I complete all

tasks within my job with dignity and pride, knowing that the work

accomplished was nothing less than 100%.

COMPUTER SKILLS

. Windows 95, 98, ME, 2000, XP, Vista, 7

. Microsoft Office, Word, Power Point, Excel, Out Look Express

. Microsoft Works -DOS -Building and Repair Towers

. Data Entry

. Remedy Ticket System

. Networking

2 Experience

3 Technical Support, Level 2

4 Choice Hotels International, Phoenix, AZ

2007-2011

. Provide support to franchisees on hardware/software issues

. Supported all versions of the Windows operating system

. Assisted in the migration of hotel computers from Windows XP to

Windows 7

. Walked hotel management and employees through basics of new os

system

. Ensure minimal property terminal downtime or disservice

. Provides assistance to franchisees on functionality of

proprietary software

. Determines causes of user problems. Take corrective measures and

ensure correct problem diagnosis

. Work in conjunction with technical vendors in the repair of

hardware

Installation Technician

5 Dale's Appliances, Phoenix, AZ

2005-2007

. Provide customer service to new clients on their newly installed

luxury appliance

. Use a wide range of power and hand tools

. Read blue prints

. Memorized procedures, processes, dimensions and computer

components

. Installed luxury appliances

Internet Help Desk/Inbound Customer Service

6 Fusion Marketing, Scottsdale, AZ

2004-2005

. Provide professional service on all incoming calls

. Answer computer based questions using the Windows and Linux

based programs

. Use remote desktop to link to and assist clients

. Assisted customers in the usage of the Calyx Point, Genesis 2000

and Encompus programs

. Use DOS based program to create a paperless office

Education

Peoria High School, Peoria, AZ

Attended 1994-1998

G.E.D.

Interests

. Highly interested in computers, all aspects

. Interested in obtaining further training for positions

that showcase my talents and ability to learn.

Contact this candidate