Customer Service Management
Resume:
E uropass
Curriculum Vitae
Personal information
PAOLA BRESIL
First name(s) / Surname(s)
Address VIA MARCO VIETTI 24, 33080 PORCIA (Italy)
Telephone(s) 043*******
E-mail(s) *****.******@******.**
Nationality Italian
Date of birth 16 October 1970
Gender Female
Desired employment / Nurse Assistant
Occupational field
Work experience
Dates 06/05/2011 - 30/09/2011
Occupation or position held Store Clerk (Commessa)
Main activities and responsibilities In charge of the sale department, daily accountability, maintaining customer database
Name and address of employer AAfes Europe Italy
Main Shopette, Aviano AFb (Italy)
Type of business or sector Wholesale And Retail Trade
Dates 01/05/2010 - 30/09/2010
Occupation or position held Institution-based personal care worker special needs
Main activities and responsibilities •washing and dressing
•feeding
•helping people to mobilise
•toileting
•bed making
•generally assisting with patients overall comfort
•monitoring patients conditions by taking temperatures, pulse, respiration's and weight
Name and address of employer Centro Locatelli- Anffas
Via del tiro a segno, Pordenone (Italy)
Type of business or sector Human health and social work activities
Dates 01/10/1997 - 28/02/2010
Occupation or position held Store Manager Optics
Main activities and responsibilities In charge of the full management of an optical shop, Maintaining customers database, sales,
purchaising, accounts payable, accounts receivable, inventory management customer service
Name and address of employer Foto Ottica Corincig S.a.s.
Via Maggiore 30, Pordenone (Italy)
Type of business or sector Wholesale And Retail Trade
Dates 01/03/1991 - 28/09/1997
Occupation or position held Shop salesperson
Main activities and responsibilities Retail department, daily accountability, customer database, customer service
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PAOLA BRESIL © European Union, 2002-2010 24082010
Name and address of employer Foto Ottica Corincig S.a.s
Via Maggiore 30, Pordenone (Italy)
Type of business or sector Wholesale And Retail Trade
Education and training
Dates 29/10/2010 - 29/06/2011
Title of qualification awarded Nurse Assistant - Caregiver
Principal subjects / occupational skills Healthcare assistants can work within hospital or community settings under the guidance of a qualified
covered healthcare professional. The role can be very varied depending upon the area in which the person is
employed.
Working alongside nurses, for example, they may sometimes be known as nursing auxiliaries or
auxiliary nurses. Healthcare assistants also work along side qualified midwives in maternity services
•washing and dressing
•feeding
•helping people to mobilise
•toileting
•bed making
•generally assisting with patients overall comfort
•monitoring patients conditions by taking temperatures, pulse, respiration's and weight
Name and type of organisation Opera Sacra Famiglia - Regione Friuli Venezia Giulia (Fondazione)
providing education and training Via de la Comina 23, 33170 pordenone (Italy)
Level in national or international Nurse Assistant / Caregiver
classification
Dates 01/01/2010 - 30/07/2010
Title of qualification awarded Degree in humanitarian Emergencies
Principal subjects / occupational skills Humanitarian emergencies and development cooperation
covered
Name and type of organisation Vis (Centro Studi per il Volontariato)
providing education and training Roma (Italy)
Level in national or international Diploma on line humanitarian Emergencies
classification
Dates 24/05/1990 - 21/12/1990
Title of qualification awarded Technical management of a craft business
Principal subjects / occupational skills Management of a craft business with internship in an international trasportation company
covered
Name and type of organisation Unione Artigiani Provincia di Pordenone (artigianato)
providing education and training 33170 Pordenone (Italy)
Level in national or international Technical management
classification
Dates 01/10/1988 - 10/06/1990
Title of qualification awarded Bookkeeping certificate
Principal subjects / occupational skills bookkeeping
covered
Name and type of organisation irfop (istituto professionale)
providing education and training pn, 33170 pordenone (Italy)
Level in national or international Certificate
classification
Dates 10/09/1981 - 30/06/1984
Title of qualification awarded Certificate
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PAOLA BRESIL © European Union, 2002-2010 24082010
Principal subjects / occupational skills Licenza Media
covered
Name and type of organisation Scuola Media Elisabetta Vendramini
providing education and training Corso Vittorio Emanuele, 33170 Pordenone (Italy)
Level in national or international Diploma di licenza media
classification
Personal skills and
competences
Italian
Mother tongue(s)
Other language(s)
Understanding Speaking Writing
Self-assessment
Listening Reading Spoken interaction Spoken production
European level English C1 Proficient user C2 Proficient user C1 Proficient user C1 Proficient user C1 Proficient user
Spanish / Castilian B2 Independent user B2 Independent user B1 Independent user B1 Independent user A2 Basic User
German A2 Basic User A2 Basic User A1 Basic User A1 Basic User A1 Basic User Common European Framework of Reference (CEF) level
Organisational skills and competences event photograph
Computer skills and competences word excel power point, mail, Win on Eyes
Artistic skills and competences artcraft, gym, reading
Other skills and competences .Volunteer with RED CROSS ITALY at local hospitals, sports events and public events
.Volunteer with Pentalux Onlus Ass (vision control and corrective lenses prescription, prescribing
corrective lenses) Activities in a hospital in Burkina Faso, Algeria and SADR fields
.Volunteer of the PEM ass at the Center of the undernourished child p.Luis in Bolivia. Children daily
coordination, management of food, weight control, play and learning time
Driving licence(s) B
Additional information -Certificate of SOCIAL ANIMATION ENAIP Friuli Venezia Giulia 22.09.1988
-Red Cross Certificate - BLS certificate Pordenone 01.07.2004
-"English as a 2nd Language" of Archievement level 4 Air Forces in Europe Aviano 24.04.1996
-"English as a2nd Language "of Archievement level 3 Air Forces in Europe Aviano 26.02.1996
-Volunteer management certificate "aiutare i bambini" Milan 4-5-6- March 2011
-Certificate of Reader for the bling visually impaired
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