Customer Service Life Insurance

Patricia Ann Rejcek

**** ******* ******, ********, ** 75149

Cell: 469-***-****

Experienced Administrative Assistant / Business Analyst looking for a full-

time position that would allow me to use all of my extensive experience to

assist my company to achieve its corporate goals. I am a very well

organized professional, team player and love working with people. When

given a project I do everything to make sure that I am able to achieve my

goal in a very timely, efficient manner. I have experience in working in

an office environment as an assistant to an Executive Vice President and a

Sr. Vice President. In working with another company I worked along side

the Manager of the Commission Department to ensure that agents were paid

correctly and on-time with a weekly payroll. When given the chance I feel

that I would be a great asset to any company. Working as a Business

Analyst with extensive experience in customer service and serving as a

liaison between the user and the technical staff members. Areas of

specialty are as follows:

* Typing 74 wpm * 10-Key * Travel Arrangements

* Scheduling Meetings * Customer Service * Preparing

Reports

* Business Consulting * Model Office Testing * System

Testing and Implementation

* Problem Solving * Policy Administration * Life Product

Installation

* Lotus Notes * Life Proposal Software * CyberLife / CK4

/ Browser / Vantage 1

* WinRunner Testing Utility * JIRA Issue Tracking * TSO

Mainframe / ISPF / File-Aid

* Performance Plus * Transcribing / Dictation * Agent's

Commission

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation (CSC) - Irving, Texas

(1997 - 2010)

Sr. Business Analyst / Life Insurance Consultant

Responsible for acting as a liaison between our clients and our technical

staff. Understanding what the clients desired changes to their systems and

assisting the technical staff in implementing the changes.

. Provided short and long term Life Insurance consulting on client sites

for several CSC projects.

. Created business specifications that were designed to meet the

client's needs for system support.

. Knowledgeable in Life / Health life cycle designs, testing, coding,

reporting and final implementations.

. Assisted Conversion Team with new client system conversions, ensuring

that final system works as desired.

. Assisted with several Release Upgrades requiring analysis, comparisons

and resolution tracking.

. Business Analyst for an in-house project to integrate Performance Plus

to work with CyberLife.

. Generated requirements and performed testing on insurance system

projects.

. Whenever necessary worked overtime to meet project deadlines and

demands.

. Correctly processing travel expenses to clients.

. Very strong team player with ability to work alone, seek out

additional work, train and assist others.

Great Southern Life Insurance - Kansas City, Missouri

(1982 - 1997)

Compensation Administrator

. Assisted the Manager of the Commission Department

. Verifying agent's commissions, advances, processed weekly payroll

. Prepared year-end tax information (1099's)

. Conversion from home-grown commission system to the DSS (Performance

Plus Agency System)

CERTIFICATIONS

Loma 1 and 2

Associates Customer Service (ACS)

Professional Customer Service (PCS)

Agents Information Administration (AIAA)

Contact this candidate