Customer Service Security
Resume:
Tamara C. Jackson
Washington, DC 20012
(US Citizen)
202-***-**** cell
202-***-**** home
********@*****.***
OBJECTIVE
To obtain a challenging and rewarding position of professional choice that
will utilize my administrative, academic, and interpersonal skills.
MAJOR AREAS OF EXPERIENCE AND ABILITY
Security Assistant Administrative Assistant Customer Service
Receptionist Badge Specialist Accounts Payable
Accounts Receivable
02/2009 - Present U.S. Department of Energy Washington, DC
Security Specialist
(Active TS SSBI/DOE Q clearance) URS
? Provide technical review and project management, as part of the
approval process for access to Nuclear Weapon Data. Manage all visits
involving disclosure of classified data by National Nuclear Security
Administration or contractor personnel to ensure appropriately cleared
and approved foreign national visitors.
? Thoroughly review all visit requests to ensure all paperwork is
accurate and complete, then approve or disapprove each visit request
for Sigma's 1-11. Responsible for forward Sigma's 12-20 requests to
the appropriate individual via e-mail.
? Responsible for entering all approved visits into the Weapon
Data Access Control system.
? Maintain and protect encrypted and entrusted Personal Identity
Information files for more than 15,000 travelers a year.
? Provide customer service daily to individuals regarding
questions and concerns with completing the DOE F 5631.20 for approval
(i.e. faxing, filing, e-mailing the most recent DoD List of Certifying
Officials to ensure the proper signatures are on all visit request,
along with researching and pulling hard copies of visit request on a
case by case base.
? Responsible for coordinating visits of British citizens to the
United States and United States citizens to the United Kingdom.
Liaison to British Embassy- managed, analyzed, and secured all details
involving the British visits.
? Attend routinely Branch staff meetings to ensure the needs of
the client are being fulfilled.
? Provide administrative support as needed.
02/2008-11/2008 U.S. Department of Energy Washington, DC
Security Assistant
(TS SSBI/DOE Q clearance) Jupiter Corporation
. Ensure daily telephone coverage for the Office of Headquarters
Security Operations, routing calls to the appropriate person, writing
accurate messages, and locating staff rapidly for time-sensitive and
critical issues. Also, provide back-up support to Office of Security
Operations as requested.
. Serve as the Classified Control Station Operator; prepare and handle
all incoming and
outgoing classified material for the office according to DOE security
guidelines.
. Collect and distribute mail for the office, ensure equipment
performance by arranging for routine maintenance, timely servicing and
repair. Ensures office supplies are available as needed to support
routine office operations and special projects.
. Administer the destruction of office records in accordance with DOE
Records Inventory and Disposition Schedule (RIDS).
. Serve as the back-up for the Security Incident and Infraction Manager.
Retrieve incident
reports, draft and track security inquiries. Conduct daily safe and
security checks.
. Create, edit, and route all correspondences, as well as track and
maintain a detailed inventory using HSCT.
. Complete and track time and attendance for all federal employees via
ATAAPS.
. Organize domestic travel arrangements, prepare travel authorizations
and vouchers using GOVTRIP.
. Track office activities and events to ensure efficient day-to-day
operations, including successfully managing the calendar of the office
director, coordinating with the director's staff to schedule and
cancel meetings.
. Manage and oversee the administrative support function for the Office
of Headquarters Security Operations to ensure that the mission and
goals of the office are carried out.
11/2005- 02/2008 U.S. Department of Energy Washington,
DC Protective Force
Security Receptionist/Badge Specialist/HSPD-12 Specialist (TS SSBI/DOE Q
clearance)
. Served as first point of contact, greet and receive all visitors
entering Department of Energy Headquarters on a daily basis.
. Answered phones and direct calls to appropriate party.
. Issued standard visitor badges to cleared visitors. Maintained visitor
security registers.
. Accessed computer systems to verify visitors' clearances.
. Reviewed SF-85s and/or SF-86s and other BI documentation, collecting
and arranging BI documentation but not limited to analysis of data
prior to entering into Personnel Security Data Base.
. Conducting initial suitability/security review and pre-adjudication of
all background investigation results
. Assist employees with E-QIP submissions, perform applicable entries in
Per's database, review rehire applications: process Congressional
inquiries, and other clerical and/ or general administrative tasks as
required.
. Writing draft Letters of Interrogatory (LOI) for actionable issues
that require resolution
. Issued temporary badges to DOE personnel using the Headquarters Badge
Verification Station for lost or forgotten badges.
. Updated and organized daily memorandums, group meetings and daily
activities.
. Prevented unauthorized entry and maintained order.
. Protected property; protected and controlled classified and sensitive
information.
. Deterred criminal activity in and around the DOE headquarters
facility.
. Issued badges of all Clearance types: Building Access Only, Secret,
and Top Secret
for DOE employees and Contractors.
. Ensured badge production was consistent with DOE and company policies.
. Conducted various briefings and informed employees regarding security
requirements for DOE facilities.
. Administered fingerprints and assisted in Combination Lock changes for
secure storage
and repository areas used by Federal and Contractor personnel.
. Responsible for working with Personnel Security to update Badge Office
systems regarding Clearance Terminations.
. Handled all federal and contractor's personal information while
enrolling all cleared personnel for the issuance of the Homeland
Security Presidential Directive 12 badges; ensured that sponsored
information and legal documents were complete.
. Scanned I-9 documents, took photos and directed enrollees with the
fingerprinting process
. Activated badges and worked closely with the staff at US ACCESS in
regards to badges with error codes.
. Maintained and cancelled enrollments and activations using the GSA
Online Scheduling System.
01/2002- 01/2005 National Community Development Association Washington,
DC
Accounting Assistant/ Office Assistant
. Billed and collected all unpaid invoices, handled all accounts
payable, made weekly deposits to the bank and copied all check for the
office records.
. Recorded all timesheets and leave slips. Maintained and organized
files for all employees.
. Liable for all office petty cash and receipts.
. Answered phones and direct calls to appropriate party.
. Exercised quality customer service and office etiquette while serving
as front office person.
. Received and routed daily mail received and issued by the company.
. Performed various administrative duties such as filing, faxing, and
light typing.
. Proofread office correspondence for accuracy.
. Scheduled corporate meetings and maintained executive office
calendars.
. Developed and utilized effective assessments of office policies and
procedures.
. Prepared a variety of standard narrative, summary records, reports and
logs.
. Properly processed all reports and documentation in timely manner.
. Provided quality customer service and superior telephone etiquette.
Education:
Criminal Justice Act Certification, Washington, DC 11/2004
Parks College, Arlington, VA 07/2003
Skill Summary:
Quality Customer Service, Leadership Ability, Commitment to Excellence,
Creative Problem Solving, MS Office Suite, Word Perfect, Windows 2007,
Netscape, Internet Explorer, VADB (Visitors Access Database), WDACS
(Weapons Data Access Control System), Oracle, Peach Tree Accounting,
Crystal Reports
References: Upon Request
Contact this candidate