Customer Service High School
Resume:
Renato Lopez
Villa Rica, GA 30180
********@*****.***
EXPERIENCE
****-******* ******* ******** - *****, New York
Generations & Northern Manhattan Health Network
Administrative - Client Navigator; Finance Department
(Promoted From Clerical Associate III)
Greet and direct patients, family members, and visitors in assigned areas;
i.e. Facility entrance and lobby. Facilitate client flow throughout the
facility. Provide clear and accurate answers to questions regarding the
facility service. Maintain a directory of the facility interpreters,
departments, and local transportation and community service. Monitor
patients, family members and visitors' satisfaction in other assigned area;
i.e. Emergency Services Department, Intensive Care Unit, Surgical Care and
Pediatric Care. Provide assistance as well as emotional support, for
families and visitors'. Check records and forms for accuracy of
information and conformity with established policy and procedures. Report
client concerns to the appropriate department. Distribute information
material and surveys. Actively participate in departmental staff meetings
and in-house training. Take appropriate precautions while maintaining
patient and staff confidentiality. Undertake responsibilities of others as
needed in support of direct patient care activities and Emergency
Department operations as determined by departmental head.
2001-2007 Lincoln Hospital - Bronx, New York
Clerical Associate III
Provided excellent customer service while handling inbound patients'
registration and billing inquiries. Communicated daily with patients and
insurance companies, conducted background insurance verification and
eligibility status for registering patients. Prepared and processed paper
work for patients eligible for insurance, refer patients to manage care
providers. Scheduled and cancelled appointments, directed calls to various
departments and obtained authorization as needed. Knowledge of Medical
Billing processes and services, policies/procedures, interdepartmental work
flows and systems applications, which include UNITY and EMEVS.
EDUCATION
1995-1996 City University of New York - Bronx Community College,
Bronx, NY
1992-1995 City University of New York - City College, NY, NY
1992 St. Raymond High School for Boys, Bronx, NY
KNOWLEDGE AND SKILLS
Bilingual (English/Spanish); Detailed knowledge and understanding of
Emergency Department operations; Typing - 100 keys strokes (20 words) per
minute; Good oral and written English communication skills; Proficiency in
the use of automated office systems; Excellent interpersonal communication
and organizational skills; Detail orientated; Effective analytical &
problem solving skills. Have the ability to work in stressful situations
while maintaining a professional disposition.
References available upon request.
Contact this candidate