Manager Customer Service

Rachel Serroni

*** ********** ** **********, ** *9468 Phone: 215-***-**** ******.*******@*****.***

Summary of Qualifications

Marketing manager/management analyst with diverse experience identifying target markets and

providing marketing research, strategy development and analysis.

Self-starter experienced in managing and prioritizing competing demands of mu altiple projects.

Respected leader of support team, orchestrated marketing campaigns, execute successful product

launches and work flow.

Project managed tasks, schedule, team resources, supporting research, development, vendors,

implementation and staff training.

Skills

Program/Project Management Marketing Strategies &

New Product Launch Campaigns

Media Relations & Negotiations Coordinating Multiple Vendors

Product Positioning Development of Training

Market Research Software & Analysis Strategies

Budget Management Client & Corporate

Communications

Professional Experience

DIRECT RESPONSE MEDIA INC. – Wayne, PA

Senior Program Manager, 2/2008 to 1/2010

Support Team Manager, 2/2008 to 1/2010

Advanced through a series of promotions, which culminated in the oversight of multiple programs and a

7-member support team. Manage marketing, communications, support team functions, research, media

relations, negotiations, station positioning, product launches, multiple vendors, and budgets across

multiple programs.

Selected Accomplishments:

Served as primary Program Manager for multimillion-dollar accounts and successful product

launches.

Promoted to Support Team Manager due to strengths in management and team building.

Planned, negotiated, and launched multi-channel direct marketing campaigns.

Identified and researched new station opportunities for fresh product possibilities.

Planned/held training meetings that streamlined the support team and increased productivity and

efficiency.

Consistently performed market research to identify and capitalize on unmet market needs ahead of the

curve.

Produced key marketing/station analysis for use in client presentations and RFPs. Efforts were

credited as instrumental in schedule planning and new business development.

DIRECT RESPONSE MEDIA INC. – Wayne, PA

Media Assistant, 8/2007-2/2008

Responsible for implementing campaigns: ensuring that all internal and external processes were properly

executed.

Selected Accomplishments:

Communicate with vendors to ensure timely delivery of files.

Support program manager in day to day program maintenance.

Immediate attention and resolve to any required buy changes with the buyer.

Consistent, accurate and timely communication of relevant issues.

Accurate and timely communication with stations executives.

GAP INC. – Montgomeryville, PA

Assistant Manager, 10/2005-8/2007

Responsible in assisting in all aspects of store operations including staffing, payroll, sales, profit and loss,

cash handling, loss prevention and customer service.

Selected Accomplishments:

Supervised, coached and trained 20 employees.

Responsible for preparing weekly work schedules and knowing our hiring needs.

Increases employee retention rate through effective communication and training.

Personnel manager in charge of hiring and training new employees.

Merchandise and execute new product flow.

Technology

Software: MS Office (Word, Access, Excel, PowerPoint), TNS, Nielson

Education

CHESTNUT HILL COLLEGE – Philadelphia, PA

Bachelor of Arts, 5/2003

Majors: Fine Arts & Technology l Art Studio l Art History

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