Software Manager
Resume:
Timothy P. Swansey
Warren, Rhode Island 02885
********@***.***
SUMMARY
• 10 Years of Information Technology Management
• 15 years of Providing Software Technical Support and Training to End Users
• Proven Ability to Keep Current with Technology
• Excellent at Building and Maintaining Relationships with Vendors
PROFESSIONAL EXPERIENCE
Andover Newton Theological School, Newton Centre, MA
Director of Information Technology (February 2009 to Present)
• Network Administrator for 12 virtual servers running Windows Server 2008 utilizing
VMWare ESX 4.1
• Converted Campus Network from Novell to Windows Active Directory
• Exchange Administrator for more than 450 Email Users
• Migrated Campus Email Exchange 2003 to Microsoft live@edu Cloud Based Email
System based on Exchange 2010
• Converted Campus Email system from GroupWise to Exchange 2003
• Upgraded Student Computer Lab and Library to PanoLogic Virtual Desktops Running
Windows 7
• Installed and manage new Campus-wide Student Information System
• Worked with Database Administrator to Convert Student and Alum Data from UNIX to
SQL
• Evaluated, Selected and Installed ShoreTel VoIP Telephone System with 100 desksets
• Manage Campus-wide Telecommunications including VoIP and Smart Phones
• Create and Enforce Information Technology Policies
• Initial Set up and Support of School-Owned iPhones
• Implement Backup, Anti-Virus, and Security Systems Procedures
• Successfully Built and Managed Hardware, Software, Systems and Communications
Vendor Relationships
• Evaluate, Select and Purchase all School Hardware and Software
• Serve as Top Tier Help Desk Support for all Network, Desktop, Software and
Telecommunications issues for 100 Staff and Faculty and 300 Students
• Assisted and Supported a Small number of MAC OSX users
• Manage Staff of 2 Fulltime Employees and 4 Part-time Student Employees
Child & Family, Newport, RI
Information Systems Manager (December 2000 to February 2009)
• Network Administrator for 8 servers using Windows Server 2000 Architecture
• Exchange Administrator for more than 130 Email Users
• Administrator for Agency’s Financial and Fundraising Software Packages
• Provided Help Desk Support for all Network, Desktop, Software and Centrex
Telecommunications issues
• Expanded the Network from 2 Servers in one location with less than 10 Users to 8
Servers in 4 locations and 140 Users
• Select, Implement and Manage Agency-wide Client Information System
• Create and Enforce Information Systems Policies
• Implement Backup, Anti-Virus and Security Systems and Procedures
• Evaluate, Select and Purchase all Agency Hardware
• Manage Telecommunications Systems Including Centrex Telephones, Mobile Phones,
Blackberry’s and Pagers
• Maintain Agency-wide Intranet Site
• Manage Staff of 2 Fulltime Employees and 1 Part-time Intern
• Member of Program Directors’ Team
PCi Services, Inc., Boston, MA
Client Consultant (April 1999 to December 2000)
• Assist Bankers, Regulators and Community Activists and the Effective Use of PCi
Software Products
• Install and Implement PCi Wiz Software
• Troubleshoot and Solve Software Problems for Clients
• Collaborate with Product Development and Programming Staff to Resolve Problems and
Implement Suggestions
• Add Problem Resolutions to On-line Knowledge Base for Use by Clients and Staff
Becker College, Worcester, MA
Senior Administrative Systems Analyst (June 1997 to April 1999)
• Analyze Existing Systems to Determine and Implement Strategies to Enhance System
Performance
• Develop and Provide Training Sessions and Workshops for Staff and Administration
• Customize Existing Software to Better Suit the Needs of the Users
• Create Documentation for User Reference
• Implement System Installations and Upgrades to Administrative Software Packages
• Perform Data Transfer Among Various External Systems
• Design and Execute Strategies to Ensure Data Integrity
• Produce Meaningful Statistics to Assist in Administrative Decision Making
• Assist in Policy Making and Enforcement
Citizens Financial Group, Riverside, RI
Accounting Systems Analyst (July 1996 to April 1997)
• Maintain and Develop Financial Information
• Maintain the Integrity of the General Ledger
• Provide Support for Acquisitions and New Product Line Development
• Create Reports for Use by Accounting Department to Verify Transfers Between
Subsidiary Companies
Quodata Corporation, Hartford, CT
Client Systems Analyst – Financial Products (January 1995 to July 1996)
• Provide Help Desk Support for General Ledger, Accounts Receivable, Accounts Payable
and Payroll Applications for Clients Worldwide via Telephone
• Instruct Administrators and End Users, in a Classroom Setting, on the Use of Quodata
Financial Software
• Product Co-Coordinator for Accounts Receivable Product
• Develop and Test Upgrades and Enhancements to Quodata Financial Software
Andover Newton Theological School, Newton Centre, MA
Senior Accounting Clerk (June 1990 to December 1994)
• System Manager of Campus-Wide Student information System
• Responsible for All Aspects of Student Accounts and Accounts Receivable
• Verify and Reconcile General Ledger Account Balances
• Prepare Daily Deposits and Reported Cash Availability
• Organized Data for Internal and External Auditors
Allen Bradley Company, Waltham, MA
Accounting Clerk (1988 to 1990)
• Responsible for Reconciling Multiple Bank Accounts
• Responsible for all facets of Customer Accounts
• Coordinate Month End Close Schedules for the Accounting Department
• Prepared Financial Statements for Distribution
EDUCATION
• Roger Williams University, Microsoft Certified System Administrator Training
• University of Massachusetts, Division of Continuing Education
• Johnson & Wales University, Dean’s List
• Southeastern Massachusetts University, Major in Business Administration
SOFTWARE EXPERIENCE
• Microsoft Windows NT 4.0, Server 2000, Server 2003, Server 2008
• Microsoft Exchange 5.5, 2000, 2003, live@edu
• Microsoft Active Directory
• Sophos Endpoint Security
• Sophos PureMessage for Exchange
• SonicWall Firewall and Content Management for Pro230 and TZ210
• SonicWall CDP (Continuous Data Protection)
• Symantec Enterprise Anti Virus
• Sage Software MIP Fund Accounting
• Sage Software Fundraising 50
• Backup Exec
• ADP PC/ Payroll for Windows
• Stromberg Time and Attendance System
• Microsoft Office
• PCi Services Wiz
• VMS for Digital’s VAX and Alpha
• Quodata: QDMS-R, Relational Database
• Quodata Financial Software
ACTIVITIES
• Computer Committee, Our Lady of Mount Carmel School, Bristol, RI (September 2001 to
Present)
• Planning Board, Town of Warren, RI (September 1998 to September 2005)
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