Manager Administrative Assistant

Thyceen McMurray

**** *** *** #**. ( San Diego, CA 92101

( Cell: 916-***-****

************@*****.***

Profile

Administrative support professional, offering versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations, Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Mesa Community College - Social Work Fall 2011 to

Fall 2013

College of The Redwoods - Social Work Fall 2005 to

Spring 2006

Relevant Courses:

Project Management for Executive Assistants

MS Office for Professional Staff

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Professional Office Procedures

Key Skills

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Event Management

Records Calendaring Executive Support

Management Travel Coordination

Database

Administration

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

The US Grant Hotel

Telephone Attendant

May 2011 - Present

San Diego, CA

Answer all calls promptly, using the guests name and following an

established script. Assist guests with voice mail and messages as well as

follow wake-up call procedures to make sure every request is completed on

time. Records orders with 100% accuracy and convey orders to both servers

and Food & Beverage for accurate and prompt delivery.

Highlights:

. Respond to compliant, service issues and other general questions or

concerns as appropriate.

. Provides quotes for room rates, and verify the correct charges and

credits are posted to the corresponding guest folio.

. Offer information pertaining to available services and facilities of

hotel, points of interest and entertainment attractions.

Park Plaza Hospital

Receptionist/Switchboard Operator

August 2010 - April 2011

Houston, TX

Provided complete telephone communication services. Directed all incoming

and outgoing calls to necessary departments, responded to emergency and

code situations, answered inquires, paged physician's, and relayed messages

to physician's and key hospital personnel. Performed other duties assigned.

Highlights:

. Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and prepared correspondences.

. Monitored direct emergency alarms, answer non-emergency calls for

assistance.

. Entered, updated and retrieved information from a variety of computer

systems.

. Managed a variety of communications equipment, including radio consoles,

telephones and computer systems.

American Professional Ambulance

Administrative Assistant/Dispatcher

August 2008 - July 2010

Van Nuys, CA

Handled multifaceted clerical tasks as assigned; data entry, filing,

records management and billing as the assistant to the General Manager.

Coordinated travel arrangements, maintained database and ensured the

delivery of premium service to our customers. Quickly became a trusted

assistant known for "can-do" attitude, flexibility and high-quality work.

Highlights:

. Communicated effectively with all field personnel.

. Achieved excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; professional attitude; and commitment

to providing unsurpassed service.

. Motivated staff to peak performance levels.

T&D Auto Detailing

Receptionist

November 2006 - July 2008

Sacramento, CA

Prepared materials needed for conferences, correspondence, appointments,

meetings, calls, etc. Informed manager; regarding matters to be considered

and maintained confidentiality. Corresponded with colleagues and office

managers on monthly goals and productivity, made travel arrangements for

corporate office, also

transmitted dictation on, articles, reports, memorandums, manuals and

related materials.

Highlights:

. Successfully maintained and expanded client base by designing and

implementing strategic customer-retention projects.

. Entrusted to manage office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened

and transferred calls; and prepared correspondences.

References Available Upon Request

Contact this candidate