Real Estate Customer Service

Karen Craig

**** ********** #*** ?Frisco, TX ****4 ? 469-***-**** ? ******@*******.***

Objective

Real Estate Administration or Accounting position with a company where

experience and skills can be best utilized in the developing of the success

of the company

Skills Summary

?Customer Service ?Spreadsheet Report and Preparation

?Scheduling

?Administrative ?Written Correspondence ?Notary

?Accounting ?General Office Skills ?Project Management

Employment History

SRS Real Estate Partners (formerly Staubach Retail Services) 2008-Present

Lead Real Estate Administrator - Lease auditor/analyst/portfolio

manager. Key point of contact for facilitating administrative solutions

between clients' departments such as real estate/accounting/legal and

landlords/tenants/vendors; transacting simple lease renewals and lease

terminations; maintaining the real estate administration database

including, property abstracting, reconciling operating expenses,

authorizing payments and reporting. Acts as leader to other real estate

administration team members.

Rent-A-Center, Inc. Plano, TX 1999-2008

Lease Administration Coordinator - Lease Administration lead, liaison

between Lease Administration department and upper management, special

projects including monthly and yearly reporting that is compiled and

presented to company's executive offices, assists in training on Real

Estate software, maintaining and updating Real Estate software for over

3500+ leases, facilitating all Estoppel and SNDA requests, review and

abstracting of lease provisions, preparation and processing of various

reports and reporting including preparation of rent roll, assists Lease

Administration Manager in preparation of yearly capital expenditures

reporting, creation of Lease Administration's procedure manual and updating

of all new procedures.

Lease Accountant - Review and audit of all Cam, Tax and Insurance

reconciliations for 500 stores against lease provisions, initiating and

processing disputes with landlords over reconciliation discrepancies not

allowable per lease provisions, processing, review and reconciliation of

all monthly rent statements, assists in monthly financial statement

reviews, general ledger account reconciliations.

Utility Accountant - Review and processing of all utility invoices

for over 800+ stores, liaison between store personnel and utility vendor

regarding all billing issues and changes, general ledger account

reconciliations, assists in monthly financial statement reviews,

preparation and analyzing of specialized reports for month end close.

Cash Management Accountant - review of staff cash, money order, wire

transfer and other reconciliations for daily store cash activity for 300+

plus stores, investigate and follow-up with banking personnel and vendors

regarding unresolved discrepancies between the company and bank accounts,

processing of journal entries, preparation and analyzing of specialized

reports for month end close, assists in monthly financial statement

reviews.

PageMart, Dallas, TX 1998-1999

Staff Accountant/Bankruptcy Coordinator - Review and processing of

all bankruptcy notices, processing of journal entries, general ledger

account reconciliations and payment research.

Various Temp Agencies, Dallas, TX 1997-1998

Administrative Assistant- Clerical, Filing, Accounting, Inventory,

Data Entry and various projects.

Concept Insurance Agency 1995-1997

Licensed Insurance Agent - Liaison between customer and insurance

company, insurance quotes, cash receipts and accounting, preparation and

processing of insurance contracts and policies, vehicle inspection, and

assists in review of monthly financial statements.

Computer Skills

?Microsoft Word ?Microsoft Excel ?Lawson

?Microsoft Access ?Slim ?Lotus Approach

?Oracle ?Prime ?High Touch

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